2001FP & Power Options

I called Dell today and was told since the monitor showed the self test "red green blue white" square that the monitor was fine.  They suggested 2 things for me to do. 1) Simply set all the power settings to "Never". 2) Maybe my computer has an issue.

I have also read these forums and I also find that there must be an issue with the monitor (made by BenQ, Sept 2004) since everyone is complaining about the "Stuck in power save monitor off mode".  I was able to get the tool I spoke with to at least send me a new DVI cable since some have suggested that a dual interface cable fixes the problem.  Can you believe this? the tech tool couldn't tell me if he would send a single or dual mode cable. 

Let me know what you find out.

Regards, 

I have no boot up issues with the 2001FP.  I leave the monitor powered on and shut down the computer and I get an amber lamp on the monitor.  When I start the computer, I begin with an amber lamp, start the computer and when post, I get a green lamp and all my bios hardware is displayed then windows starts etc.  I do not have any issue with the monitor not displaying when booting up or down.  The only issue I have is the "sleep" or "power saver monitor off" functions whereas the monitor will not display but the amber lamp does turn to green when moving the mouse or hitting the space bar.  When I boot up from "sleep" mode, the computer starts, the amber lamp goes to green yet no display.  I have to restart windows and go through the post then all is well.

I read that last link from "Dell-Cody" and he/she flat out says replace the display.  Sounds good but I have ZERO bad lcd's and I think I'll be trading this minor problem for a pain in the eye, if you know what I mean.  I tried to email Dell-Cody but he has his receive email turned off (smart).

Your one monitor (identical to the other) is a perfect test to let Dell know there is a problem.  It really is not an issue I'd think for about half of the public but for me, I would rather save all the "lighted" hours I can from an LCD as they all say LCD's wear out from use and I'd just as soon help myself to a lower electric bill and be energy star savy as possible at the same time I'm extending the life of the monitor.

I'll keep you informed.  Let me know how the replacement monitor does.

I agree, I would've rather been able to fix my bad monitor then take another chance with a replacement.  When it is working, the display is great, with no bad or stuck pixels.  A replacement LCD, well, might not be as good.  There is an allowance of up to 5 or 6 bad pixels, and it's still considered within industry standards.  But at this point I have no choice, it has to be replaced.

Regarding your question about reducing the DVI frequency option.  I had gotten a pop up box stating that it would run the DVI interface of the ATI card at unsupported speeds and that there may be display corruption or no picture at all.  Nothing about damaging the monitor.  I just followed the directions, basically ignored the pop up, figuring if the screen blacked out completely, then I would have tried the analog connection or used my other monitor to change the settings back.  At any rate, I went through the steps, changed the settings, re-booted with no problems and after sitting idle for a few minutes, the screen went into power save mode, tried to "wake" it by moving the mouse, and tapping the keys.......still stayed "asleep".  I ended up changing all the settings back to default since these did not work.  I should mention that the monitor doesn't always go directly to power save mode when I first boot up in the morning.....most of the time, but not always....frustrating!

Message Edited by phil11767 on 12-11-2004 10:08 PM

I received a NEW replacement monitor from DELL yesterday and it seems to be working fine so far (will wake from power save mode).  No dead pixels either, so I'm really happy. 

Phil11767, it sounds as if your monitor is having the same problems that mine was before it was replaced.  I had e-mailed tech support describing the problem and after receiving an automated reply........explaining adjustments and drivers, etc.  I sent back a reply that these did not help, and subsequently got a tech advisor who authorized the monitor's replacement after describing the problems to him.  There was apparently a delay  while DELL was awaiting a new shipment, however once they had gotten them, they sent mine 2nd day air.  Overall, I really didn't have any problems getting a new replacement monitor to correct the problem.  Sounds as if you're headed that way also. 

The only fix to your power save mode is to go into monitor settings under screen saver, power options and set "turn off monitor" to NEVER.  I'd recommend the hard drive and computer settings be set to NEVER as well as my computer will not go into sleep or hibernate mode using the DVI cable supplied by Dell which is a single link cable.

A dual link cable has the other 6 pins (wires) in the center so you might check your Belkin to confirm it is a dual link or not.  Reason is that some posters have told the forum that they used a Belkin dual link cable and that fixed their problem.