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2007WFP A00 Monitor with Banding issues
Hello,
I've got beautiful 2007WFP S-IPS monitor, LG panel, A00 revision. It works great, but It has color banding issues, gradients are looking pretty bad.
It looks like Dell fixed the firmware issue and replaced those monitors awhile back.
Is possible to get my 2007WFPmonitor fixed/replaced/etc? I don't have service tag or purchase date, just the serial number from the back of the monitor.
Please advise.
Thank you!
DELL-Chris M
Community Manager
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September 20th, 2010 11:00
All we can do is look up the Dell Order number and replace it if under warranty.
raindepp
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September 20th, 2010 11:00
Ok. Is there a way to look up Order number by that PPID on your side?
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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September 20th, 2010 11:00
The PPID number only tells us the build date. It is not tied to the warranty purchased. Without the Dell Order number, we cannot see the original warranty.
raindepp
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September 20th, 2010 11:00
I've just sent serial number to you.
Thank you!
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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September 20th, 2010 12:00
No. They are exclusive of each other.
raindepp
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September 20th, 2010 12:00
Ok, I'll try my best to dig that Order number out.
What if it's out of warranty? How much would it be to get firmware updated for out-of-warranty monitor?
Thank you!
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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September 20th, 2010 16:00
Flashing the firmware at home is not supported by Dell. We would simplyreplace it if under warranty. If out of warranty, there is nothing we can do.
raindepp
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September 20th, 2010 20:00
Sorry to hear that. I'm still trying to get that Order number.
At the same time, if anyone outside of Dell has any knowledge on how to upgrade 2007WFP firmware - please let me know :emotion-1: