2007WFP A00 Monitor with Banding issues

Question

Hello, I've got beautiful 2007WFP S-IPS monitor, LG panel, A00 revision. It works great, but It has color banding issues, gradients are looking pretty bad. It looks like Dell fixed the firmware issue and replaced those monitors awhile back. Is possible to get my 2007WFPmonitor fixed/replaced/etc? I don't have service tag or purchase date, just the serial number from the back of the monitor. Please advise. Thank you!

DELL-Chris M · Answer

All we can do is look up the Dell Order number and replace it if under warranty.

raindepp · Answer

Ok. Is there a way to look up Order number by that PPID on your side?

DELL-Chris M · Answer

The PPID number only tells us the build date. It is not tied to the warranty purchased. Without the Dell Order number, we cannot see the original warranty.

raindepp · Answer

I've just sent serial number to you. Thank you!

DELL-Chris M · Answer

No. They are exclusive of each other.

raindepp · Answer

Ok, I'll try my best to dig that Order number out. What if it's out of warranty? How much would it be to get firmware updated for out-of-warranty monitor? Thank you!

DELL-Chris M · Answer

Flashing the firmware at home is not supported by Dell. We would simplyreplace it if under warranty. If out of warranty, there is nothing we can do.

raindepp · Answer

Sorry to hear that. I'm still trying to get that Order number. At the same time, if anyone outside of Dell has any knowledge on how to upgrade 2007WFP firmware - please let me know :emotion-1:

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