2407FWP - Video 'Static' When Using Photoshop CS2

Question

I've been using a Dell 2405FWP for editing photographs in Photoshop CS2 for six months with no problem, until the monitor suddenly died.  I replaced it with a 2407 just this morning.  In all other programs, the monitor seems to work fine.  In CS2, though, when I crop a photo, a band of video 'static' suddenly appears across the middle third of the photo and out to both edges of the monitor screen.  If I pull down a menu window, the static stops.  If I switch to another program, no static.  If I UNDO the crop, the static also stops.  Cropping seems to be the only operation that causes this problem.   I'm running Windows XP with a GE Force 6600 and 1 Gig of RAM.   Any suggestions?

abrubacca · Answer

I'm adding here to my original post.  It seems that CS2 is not the only program that the monitor has trouble with.  I tried working with Google Earth a few minutes ago (because it's a pixel-intensive program that resizes images) and got the same video static.    I'd like to talk with Dell Tech Support, but the monitor has no Service Tag # (old news) and because I ordered the monitor through Costco, I have no Dell order # or customer record to cite.  I went through this when returning the monitor that failed.  Dell sure doesn't make it easy to get support.

all the facts · Answer

Monitor purchased by itself on a Order Number
- 3 year warranty based off of the PPID number

Monitor purchased with a PC on the PC Service Tag Number
- 3 year warranty based off of the PPID number or the longer PC warranty

Monitor purchased from a reseller (Ebay, CostCo, etc.) with no Order Number or PC Service Tag Number
- 3 year warranty based off of the PPID number

Hope you have an 2407 A03.

abrubacca · Answer

I spent 3.5 hours on the phone with Dell reps in India when the first monitor dies last week.  I was not about to do that ever again.  I returned the defective monitor to Costco and bought a 23' Apple Cinema HD minotor the same afternoon.  Wow!  What a difference!

Monitors

2407FWP - Video "Static" When Using Photoshop CS2

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