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Mobious

38 Posts

1020945

August 15th, 2007 02:00

2407WFP-HC Ghosting/Shadowing issues...

I recieved the monitor earlier this month, and right out of the box knew there was something a bit off. I noticed dark "after-images" from any light-colored objects that passed across a dark texture on my screen. Be it my white mouse cursor passing over a dark background, or a lightly-colored character running across a dark brown patch of dirt in-game, it does this weird ghosting effect except the ghost is black. It only shows up on non-black textures, but it's something that I have never seen before. It's almost like the pixels have to shift to black before they can shift to the new color. I almost refunded the monitor, but I love the size and that I can finally hitch up my Wii. I don't want to ditch this thing, I either want a solution/fix, or someone to definitively tell me "...get a replacement." I made a short little video to show everyone what I'm talking about, mainly because there's a lot of people who just didn't believe me at all: http://video.google.com/videoplay?docid=4580166121612925274&hl=en Help is much appreciated. -Mobious-

Message Edited by Mobious on 08-14-2007 10:45 PM

mcunha

10 Posts

October 22nd, 2007 15:00

Hi vitamincpp,
 
It was written at this thread, more than once, that there isn't a "fixed version" or even a "ghosting free" one. These kind of statements from reviewer’s site are, at least, strange… They never report the firmware version on the sample "ghosting free", and the only one existent, as far I know, is the V1B07/DR880.
 
Dell has officially made a statement, telling that WILL NOT make a new revision to fix the ghosting issue.
 
Everybody wants to believe that has a possibility to order an 2407WFP-HC and receive an ghosting free. But the fact is that this only will be possible with a new revision ( if the new revision fix it). If you buy an 2407WFP-HC will have ghosting (I receive mine last week, and has it!).
 
Cheers.

 


Message Edited by mcunha on 10-22-2007 04:38 PM

vijay_joys

6 Posts

October 23rd, 2007 04:00

If there is even the older 2407WFP without this ghosting Iam willing to exchange...else I need refund....I have contacted the customer care in India and they are still finding out the authenticity of this statement by ChrisM if you will...strange...

sanjay0864

3 Posts

October 23rd, 2007 10:00

I am in India and just got my monitor delivered to me on the 6th of this month. At the moment I am not sure whether I want to return the monitor or not, since I can't think of a replacement for it. Also, I am not sure how Dell India is going to handle this issue anyhow. Although I think I will have to contact them due to another non related problem with the monitor. The rear USB connectors are placed in such a manner as to render them unusable with the thumb drives and the bluetooth dongle I have. Previously I had been using a Dell 1905 monitor with no issues at all in connecting the same thumb drive and bluetooth dongle in the rear usb ports. At first when I connected them, I thought the USB ports were not working, but later I figured out that the ports are fine. But since they are placed in a manner (the ports are recessed too deep into the monitor body) which prevents anything with a slightly wide size near the connector from being inserted properly into the ports and thus because the connection is not proper the ports don't work. Now I am wondering if this is an issue with just the monitor that I have, or is it just a poor designing feature of the 2407? Can someone please confirm this for me.

Bwaze

7 Posts

October 23rd, 2007 16:00

BeHardware, English translation of French Hardware.fr has published it's review of Dell 2407WFP-HC on October 15th. Here's the link to the conclusion:
 
 
And the important parts:
 

"To respond to an issue brought up in the forum: Is the 2407WFP-HC subject to a particular ghosting or bleeding, an especially poor RTC (overdrive), or even the display of ill-timed blue, green or red lines ? No, we didn’t note any of this. "Our"  2407WFP-HC showed entirely normal behavior and is, in our opinion, representative of screens found in stores. Or in other words, its display is identical – in terms of reactivity – to the previous 2407WFP."
 
"- affected by bleeding, ghosting, dark phantom images related to a poor overdrive or subject to the display of colored lines. This was described by a first few users of this monitor mainly on US websites. However, as we showed in the section on reactivity, our 2407WFP-HC has entirely standard behavior in all areas and there was nothing abnormal to report on these points in tests. And actually this was to the contrary, because the overdrive functioned particularly well with a reactivity comparable to the fastest TN screens."
 
 

This is just plain misleading of customers. “Our  2407WFP-HC showed entirely normal behavior and is, in our opinion, representative of screens found in stores.” – What are they basing this statement on?

 
 
My monitor. As I understood Chris, this is representative of screens found in stores, and most likely what I will get if I get an exchange:
 
 
It still looks I'll loose about 100 EUR even if I get a refund. And I paid 683 EUR, $ 960. More than I earn in a month's work. I stopped playing games due to the ghosting, it just reminds me that I made a big mistake by buying Dell...

Badd1

34 Posts

October 24th, 2007 08:00

I'm not convinced Behardware got that right sadly.....perhaps they didnt see it, perhaps they didn't know how to reproduce it, perhaps they trialed it before the screen was properly warmed up which is when it becomes most apparent.

vitamincpp

26 Posts

October 24th, 2007 14:00

OK, that YouTube movie is 100% representative of the behaviour of my monitor. I can't understand how Behardware were unable to reproduce it. Another thing I can't seem to understand is how difficult could it be to implement a simple osd setting allowing SWITCHING OFF that splendid feature called overdrive. I'd prefer normal slow response TFT ghosting-bluring moving objects than the d'effect of witty cheating new technologies.

TNA

3 Posts

October 24th, 2007 18:00

Looking at dell's stance on this, all i can say is OMG. It seems everyone has this issue. It is a BIG issue! All this headache! Dell really have lost bundles of credability here. I was going to go for a BenQ, but only went for Dell due to brand loyalty. One thing is for sure now, there is no brand loyalty left for them.
 
By the way, i am another person to add to the list with the ghosting issue. I from the UK.
 
Still can't believe all those reviews!!!!

Mint_Sauce

16 Posts

October 24th, 2007 19:00

I know it's not encouraging. I'm still waiting on Dell getting back to me about the refund they offered. I was doing some design work earlier and the ghosting became quite distracting with a black background and white wireframe. :(

TNA

3 Posts

October 24th, 2007 20:00

Yeah, it does not feel good. As long as I don’t get charged for returning the item, and the seller collects it, then i guess i can’t complain much, other then the big waste of time. But if a penny has to come out of my pocket because Dell cant be bothered to fully test their product before selling it to me (after 2 months of complaints i may add), i will be very angry. Even worse is, they know the problem exists and yet they continue to sell it like their is nothing wrong with it!

I called Dell UK, explained them the situation (they acted like they did not know), and I told them if I you guys guarantee to replace my monitor with one that does not have ghosting in the near future, then i can live with the ghosting for a while, knowing i will get one soon that does not have the problem. I mean how long can they go selling dodgy products to the public. They will only do damage to their brand with the professionals. Like me, i will only continue slagging of their monitors in the future to my friends and family, then they will do the same. This kind of thing spreads and can hurt even the big companies. They should state when selling the product, saying a problem exits. I only two days ago was assured it was only limited to a few people, bad batches. But that’s not true!

Come on Dell! Get your finger out!

dukee101

3 Posts

October 26th, 2007 09:00

I just signed up to get in on this 2407WFP-HC discussion (particularly the ghosting). I'm in the market for a 24" LCD and I was really bent on getting the Dell model, but all this talk of ghosting and how it's "guaranteed" to occur with any panel that's shipped is getting me worried. I really don't want to get an LG, HP, Samsung, nothing. I wanted this Dell. Now I have noticed that the refund offer expires on November 8, 2007. I would like to ask why that date has been chosen? This is an interesting gateway to a new possibility: perhaps after that date Dell is releasing a new version of the monitor/a firmware update/something? Why Nov. 8? Is that just some arbitrary date? What can we expect from Dell at this point? I know they just released a TN-panel based 24" model recently and another model. Are we in the running for a re-do of the 2407 series? If so that would be exciting news and I would hold off my purchase and get that new monitor. I apologize if the Nov. 8 inquiry has been asked before. -Mike

TNA

3 Posts

October 26th, 2007 10:00

Hi Mike,
 
I know how you feel. that's how i felt when deciding whether to go for a Dell, over the BenQ.
 
I think there is a good chance that in the next few months they will bring out a new model, maybe even earlier. There is also the chance they may discontinue the HC and stick with the TN panels for a while until their next gen monitors are ready. I think this time they will be doing extra beta testing before releasing it to the market. Either-way, I wont be getting one. There is no need to wait, BenQ have a great monitor and has HDMI on it, and i will be going for that now.

dukee101

3 Posts

October 26th, 2007 18:00

Yea... It just feels like every other 24" monitor out there has some sort of glitch. I've heard the BenQ's have 1:1 pixel mapping issues. I'm asking myself whether I can really live with the ghosting (maybe I can bring the effects of it down using some of the 'fix-it' techniques). I'm also debating getting remaining stock of the regular 2407WFP A04's. Is there a big difference between 72% and 92% NTSC color gamut? If I want the monitor, should I get the old 2407? Also, is the new E248WFP (TN-panel) of similar quality to the 2407? If it is maybe I'll just get that. But honestly, if I'm going to get a TN panel 24", I rather get the HP w2408 or the new Gateway FHD2400. What would be so compelling about the Dell, you know? I can't believe there's so many problems in this market sector, especially with 24" soon to overtake 22"... (If anyone can still chime in on the Nov. 8 issue, let me know!) -Mike

mddi

12 Posts

October 26th, 2007 21:00

Your right, the is no perfect monitor. I too was going to buy the 2407WFP-HC until this ghosting issue came up.
 
 
The 1:1 image mapping on the BenQ has been corrected with a firmware upate unfortunately some vendors still have old stock before the update. NCIX has the BenQ for 585$ US here and it states with the 1:1 image mapping fix http://www.ncixus.com/products/19235/FP241W/BENQ/
 
Read their option for Express Coverage, which provides a 0 dead pixel warranty exchangeable through them. Unfortunately if you take this coverage you cannot use the $50 rebate on the BenQ site. Seems that you have to keep all packaging in tact so you cannot remove the UPC symbol http://www.benq.us/attachments/specialoffers/BenQ%20MIR%20Form_FP241W_October.pdf

acatellier

10 Posts

October 29th, 2007 13:00

@dukee101 wrote:
Yea... It just feels like every other 24" monitor out there has some sort of glitch. I've heard the BenQ's have 1:1 pixel mapping issues. I'm asking myself whether I can really live with the ghosting (maybe I can bring the effects of it down using some of the 'fix-it' techniques). I'm also debating getting remaining stock of the regular 2407WFP A04's. Is there a big difference between 72% and 92% NTSC color gamut? If I want the monitor, should I get the old 2407? Also, is the new E248WFP (TN-panel) of similar quality to the 2407? If it is maybe I'll just get that. But honestly, if I'm going to get a TN panel 24", I rather get the HP w2408 or the new Gateway FHD2400. What would be so compelling about the Dell, you know? I can't believe there's so many problems in this market sector, especially with 24" soon to overtake 22"... (If anyone can still chime in on the Nov. 8 issue, let me know!) -Mike



Good luck trying to get an A04. I don't know how many people would notice the difference in the color spectrum. It is possible that males are less likely to be able to tell.

The new Dell doesn't have as many inputs, and since it's a TN panel, it's likely to have a more narrow viewing angle.

The FHD2400 seems to be a fairly good replacement for the 2407WFP-HC. Check out this thread:

http://www.hardforum.com/showthread.php?t=1231866&page=1

It's also a TN panel, but people seem to like it.

You can make the inverse ghosting effect harder to see on the 2407, but the appeal for many is the bezel design, color gamut, array of inputs and built in card-reader.

My theory about Nov. 8 is that they had to set a deadline otherwise people would somehow take advantage of the rebate program. There will always be a new product coming out. Considering the fact that they just released the HC this summer, I doubt there is a new "high end" model coming out any time soon.

delisteh

22 Posts

November 1st, 2007 12:00

I'm considering trying to order myself one of these monitor's tommorow. I've done some reading, someone claims the issue can be fixed by reducing the color brightness (Note, NOT the brightness of the lcd but the actual colors!). The said they're using these settings and the ghosting is gone
 
Color Format: PC RGB Color Settings Mode: PC Mode Color Adjustment: PC Custom Color Red: 86 Green: 85 Blue: 84

 

Anyone test?

Thanks

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