AE515M Soundbar, Mic issue, #3

Question

I wonder if anyone can help. I have a new AE515M Soundbar which works perfectly with great sound. When in MS Teams about every 5 to 10 mins a warning sign 'Your Microphone isn't working' pops up. The only way I can clear this is to unplug the Soundbar to laptop USB, wait 10 seconds and plug in again and then it works perfectly for another 5 to 10 minutes. I can't find any reason why. Can anyone help?

DELL-Chris M · Answer

* What laptop model?* What operating system?* Does this issue happen when using any other software that utilizes a microphone? * Press Windows + X key* Click Device Manager* Open Universal Serial Bus controllers* Right click each/every USB device* Click Properties* If listed, click the Power Management tab* Remove the check from, 'Allow the computer to turn off this device to save power'* Click OK* When done with all, close the Device Manager and retest

DELL-Chris M · Answer

Awaiting a reply to my previous troubleshooting?

DELL-Chris M · Answer

Awesome!

woody320 · Answer

Chris You sir are a hero. Many thanks indeed for the information (which even I could clearly follow) and so far on short calls it seems to work. Many thanks you are a lifesaver!

woody320 · Answer

Chris

It appears that my excitement was short lived. It has been misbehaving again.

So when on a call every 5 minutes or so I get the "Your microphone is not working"

I unplug the USB cable, wait 10 seconds and plug back in. It then works for 10 minutes or so.

I have a Dell Laptop mon W10 with Dell Monitor and soundbar.

woody320 · Answer

By a process of elimination I have found that the USB from the soundbar plugged into my laptop has some events on it.&#xa0;Would this help? &#xa0; &#xa0;

Monitors

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