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AW3418DW, flickering on Windows desktop
My AW3418DW sometimes flicker to black for a second while on idle in Windows desktop without me using it. Sometimes, but not often, it does it when I touch the mouse after awhile on idle. If I'm using it with games and apps I don't get that flickering. I did a factory reset, updated the Dell driver and Nvidia driver, bought a new DP cable but it didn't help. Can anybody help?
Windows 10 64-Bit
GeForce GTX 1060
Alienware AW3418DW 120Hz
DELL-Chris M
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August 16th, 2018 06:00
Set Response Time to Normal (page 38)
Test all Hz settings, 60/85/100/115/120
Set Response Time to Fast
Test all Hz settings, 60/85/100/115/120
Set Response Time to Super Fast
Test all Hz settings, 60/85/100/115/120
Read through this for more data.
alonbl
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August 17th, 2018 07:00
I'm on 120hz and I put the the response time on Fast an didn't have any flickering. Yet.
alonbl
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August 21st, 2018 11:00
As I said before, I changed the response time to Fast (while on 120hz) and it stopped randomly flickering. But now sometimes when the monitor is idle and I come and touch the mouse it flickers.
I want to clarify, is seems that some owners of this screen have a flickering issue. I saw some of their videos where the screen flicker very fast, like a millisecond. Mine is not the same case, my screen turns to complete black for a second and then come back to desktop.
DELL-Chris M
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August 21st, 2018 11:00
What were the results of 120Hz on Super Fast?
alonbl
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August 21st, 2018 14:00
Yes I tried, it was the same.
Also, when the monitor wake up from sleep it "flicker" or goes off and on. It's the same with every settings you mentioned. Is there a way to fix it or does it suppose to be this way? or the GSYNC module is bad?
DELL-Chris M
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August 22nd, 2018 06:00
I do not think that the monitor is defective. But you can get an exchange. Test the replacement before sending any monitor back to Dell.
* If the replacement monitor does not have the issue, send back to Dell the original monitor
* If BOTH monitors have the same issue, it is highly unlikely that both monitors are defective. Look to the devices, video card, drivers, cabling, etc. Send back to Dell the replacement monitor
alonbl
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August 22nd, 2018 09:00
DELL-Chris M
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August 22nd, 2018 10:00
Unknown, which is why I said to get a replacement in there to test on.
alonbl
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August 23rd, 2018 09:00
I'm from Israel not USA and I bought it in a store here. How do I proceed with RMA?
DELL-Chris M
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August 23rd, 2018 13:00
As my linked article stated, "Being a USA based Forum, the policies discussed here are for Dell USA customers. If you are not in the USA, please contact Dell Technical Support for your country to discuss the applicable Dell policies.".