Black Screen on ST2010b

You should go to support.dell.com, look in the list of menu items on the left, and almost to the bottom of the list, click on "Contact Technical Support".  Your method of contacting them is your choice, but I prefer "Chat" since that mode allows you to keep a record of the transaction.

I have been dealing with this same situation on the same model monitor that I received from Dell with my XPS 9000.  Be polite as the representatives must follow rules that we know nothing about, but do be persistent.  My first complaint was made a week ago and they have thus far shipped me two monitors, neither of which had specs equivalent to the ST 2010b.  This monitor is a 20 inch diagonal 16:9 monitor having a native resolution of 1600x900.  The monitors they shipped to me were both IN 1930C's which are 18.5 inch diagonal, 16:9 monitors having a native resolution (also the max resolution by the way) of 1366x768.  My experience with this monitor is that the windows used on such things as Guild Wars must be re-sized to cover the information I want displayed, and since they have a lower resolution, the windows do not display as much information.

saeedsahand,
Only the 27" and 30" monitors have a Service Tag number. All other monitors would use the Dell order number found on the original Dell invoice. Since you only have a Dell order number for your monitor, you should contact Order Support for your country. If you purchased the monitor bundled with a Dell PC, contact Technical Support for your country and use the Service Tag number from the bundled Dell PC. They will need the following data -
Email Address:
Name:
Shipping Address:
Phone Number:
Monitor Order number:
PC Service Tag number if bundled:
Monitor 20 digit PPID number:
Reason:

JackShack,
In my opinion, the IN2030M is a closer match to the ST2010 than the IN1930.

Thanks Chris; that is what I have told the repair folks and at least one Dell rep by phone, but they claim it is out of stock.  The last Dell rep I spoke to swears that he will see to it that I get either a ST 2010b or an IN2030M in three business days.  It will be interesting to see what appears.

P.S.  Personally, I would rather have the IN2030M.  It has an LED backlight and a DVI video input that the ST2010b doesn't have!

Once you have all of the information, contact Order Support.

Thanks alot for your help. I called them and Dell will send me a new monitor :)

Chris M, Update:

A new monitor arrived on 5 April, a nice S2230MXF, 23" diagonal, a nice upgrade.  Unfortunately, this monitor requires an A/C adapter module that was not included in the package.  I spoke to a Dell representative on the same day who suggested that I look around locally for a suitable A/C adapter.  I checked Best Buy and Staples, two stores that often handle Dell equipment and was told that they only get these adapters as a part of the monitor package.  After checking the on-line manual for the S2230MXF I learned that Dell has approved A/C adapters from Delta and Lite-On.  I checked for the model number on-line and found that Amazon-UK was the only vendor that reported having one available.  Amazon-US stated they were out of stock and couldn't tell me when or if they would be available.

Dell called back on 6 April to check my progress and I reported my results.  I half expected to be told to return the monitor, but instead the representative stated he was going to escalate the issue and contact me again on Monday, 9 April.

My past experience with Dell did not prepare me for this one.  I have contacted Dell Tech Support about three times in seven years and was always happy with the result.  Monday will be two full weeks since I first reported my problem, and while the representatives have been polite and understanding, I think that two weeks is a bit long to get a problem resolved.  I'll post another update on reaching a resolution or another significant milestone.

JackShack,

Send me a Private Message (click my username, click Send Message) with the following data so I can look into this -
Email Address:
Name:
Shipping Address:
Phone Number:
Monitor Order number:
Monitor 20 digit alpha-numeric PPID number: (found on a label on the monitor itself)
Reason: S2230MX/S2330MX monitor shipped without the 5120P Power Cord and XY3VK Power Adapter (40w/12v)

PM sent as requested.

Dell-Chris M:

The power adapter and cable arrived today, the monitor has been placed into operation, and all is working well.  Thanks very much for your assistance.

Jack