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July 11th, 2018 14:00

D3218HN, Dual, Lenovo IdeaPad, Targus Versalink USB-C dock

Dear Tech Support –

I have a Lenovo IdeaPad Flex 5-1570 that is running Windows 10 Home. I have a pair of D3218HN. I am able to plug each D3218HN into the laptop individually with a HDMI Cable (or via VGA Cable + Adapter) and each D3218HN works fine. I purchased a Targus Versalink TB3/USB-C dock  dual 4K video docking station.

When I plug the D3218HN's into the docking station, the monitors are not detected! 

I tested the docking station with the same laptop and different non-DELL monitors and everything works as it should. Why won’t the D3218HN work with the docking station when they work fine directly with the Lenovo IdeaPad Flex 5-1570?  What do I have to do to get the monitors to D3218HN with the docking station?

Help!! 

Thank you for your consideration,

frank

Community Manager

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54.9K Posts

July 12th, 2018 05:00

 

The fact both D3218HN work when connected directly to the Lenovo IdeaPad Flex 5-1570 means that from a hardware level, the D3218HN are functional. Link to the specific dock. Targus makes many.

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