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Dell Display Manager not detecting S2216H
Dell Display Manager is not detecting the S2216H monitor which is connected through VGA cable to DELL laptop.
Unsolved
This post is more than 5 years old
1 Message
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3316
Dell Display Manager is not detecting the S2216H monitor which is connected through VGA cable to DELL laptop.
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DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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January 6th, 2017 08:00
Is there a computer with HDMI out port to test on the S2216H HDMI in port to see if DDM then works?
swamped1
234 Posts
0
January 6th, 2017 15:00
Hold down the SHIFT key while right-clicking on the DDM system tray icon, and then select "Save diagnostic report" from the popup menu. Then post the content of the file you saved here.
datufa
1 Message
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February 24th, 2017 21:00
Diagnostic Report, generated 25/02/2017 (6.1.7600)
Copyright (c) 1995-2016, EnTech Taiwan.
Version = 1.30.0.1800
OS = 6.1.7600.2 x86
Mechanism = 3
Account = Standard
Command line = "C:\Program Files\Dell\Dell Display Manager\ddm.exe"
////////////////////////////////////////
LastCheck = 0x0000A727
HintShown = 0x00000001
EnumErrorCount = 0x00000000
////////////////////////////////////////
0000 Idle 0 0 0
0004 System 0 0 0
0120 smss.exe 0 0 0
0180 csrss.exe 0 0 0
01d0 wininit.exe 0 0 0
01e0 csrss.exe 1 0 0
0204 services.exe 0 0 0
0218 lsass.exe 0 0 0
0224 lsm.exe 0 0 0
025c winlogon.exe 1 0 0
02c8 svchost.exe 0 0 0
0308 USBSRService.exe 0 0 0
0338 svchost.exe 0 0 0
0368 MsMpEng.exe 0 0 0
03f8 atiesrxx.exe 0 0 0
0420 svchost.exe 0 0 0
0448 svchost.exe 0 0 0
046c svchost.exe 0 0 0
0508 svchost.exe 0 0 0
0558 atieclxx.exe 1 0 0
05c8 svchost.exe 0 0 0
061c wlanext.exe 0 0 0
0624 conhost.exe 0 0 0
0674 spoolsv.exe 0 0 0
0698 svchost.exe 0 0 0
0714 armsvc.exe 0 0 0
0730 app_updater.exe 0 0 0
079c Droid4XService.exe 0 0 0
014c mdm.exe 0 0 0
0534 RaRegistry.exe 0 0 0
0150 svchost.exe 0 0 0
072c TeamViewer_Service.exe 0 0 0
081c ViakaraokeSrv.exe 0 0 0
0840 WDDriveService.exe 0 0 0
0908 WDBackupEngine.exe 0 0 0
0b34 Dwm.exe 1 19 2 high C:\Windows\system32
0b48 taskhost.exe 1 88 41 normal C:\Windows\system32
0b68 Explorer.EXE 1 806 365 normal C:\Windows
0c54 msseces.exe 1 143 60 normal C:\Program Files\Microsoft Security Client
0ccc MalwareProtectionClient.exe 1 26 15 normal C:\Users\BeeNet\AppData\Local\MalwareProtectionLive
0cd8 ProductUpdater.exe 1 10 11 normal C:\Program Files\Common Files\Freemake Shared\ProductUpdater
0d78 USBSafelyRemove.exe 1 355 82 normal C:\Program Files\USB Safely Remove
0e14 IDMan.exe 1 109 73 normal C:\Program Files\Internet Download Manager
0e4c SpotifyWebHelper.exe 1 9 5 normal C:\Users\BeeNet\AppData\Roaming\Spotify
0fe4 TWCU.exe 1 304 210 normal C:\Program Files\TP-LINK\COMMON
0fec Dropbox.exe 1 42 39 normal C:\Users\BeeNet\AppData\Roaming\Dropbox\bin
0d50 firefox.exe 1 515 86 normal C:\Program Files\Mozilla Firefox
1048 svchost.exe 0 0 0
1064 SearchIndexer.exe 0 0 0
10bc NisSrv.exe 0 0 0
1400 TeamViewer.exe 1 499 136 normal C:\Program Files\TeamViewer\Version9
159c tv_w32.exe 1 0 0
1678 ddm.exe 1 153 107 normal C:\Program Files\Dell\Dell Display Manager
087c wmpnetwk.exe 0 0 0
1774 MOM.exe 1 10 10 normal C:\Program Files\ATI Technologies\ATI.ACE\Core-Static
0a34 CCC.exe 1 78 50 normal C:\Program Files\ATI Technologies\ATI.ACE\Core-Static
113c PresentationFontCache.exe 0 0 0
1168 audiodg.exe 0 0 0
09b4 taskhost.exe 1 0 0
1348 taskeng.exe 0 0 0
0f2c SearchProtocolHost.exe 0 0 0
0f28 SearchFilterHost.exe 0 0 0
////////////////////////////////////////
12:41:16.961...0ld=Default_Monitor000000030000
12:41:16.961...New=Default_Monitor000000030000
12:41:18.319...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
12:41:18.319...Dump: complete Windows device enumeration
12:41:18.320...1.DeviceName = \\.\DISPLAY1
12:41:18.320.....DeviceFlags = 08000005
12:41:18.320.....DeviceString = ATI Radeon HD 4800 Series
12:41:18.320.....DeviceID = PCI\VEN_1002&DEV_9442&SUBSYS_00000000&REV_00
12:41:18.320.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{D187EDE0-DFA8-4972-881A-228725F5EF12}\0000
12:41:18.321.....a.MonitorName = \\.\DISPLAY1\Monitor0
12:41:18.321.......MonitorFlags = 00000003
12:41:18.321.......MonitorString = Generic Non-PnP Monitor
12:41:18.321.......MonitorID = MONITOR\Default_Monitor\{4d36e96e-e325-11ce-bfc1-08002be10318}\0014
12:41:18.321.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0014
12:41:18.322.......Raw EDID = 0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
12:41:18.323...2.DeviceName = \\.\DISPLAY2
12:41:18.323.....DeviceFlags = 08000000
12:41:18.323.....DeviceString = ATI Radeon HD 4800 Series
12:41:18.323.....DeviceID = PCI\VEN_1002&DEV_9442&SUBSYS_00000000&REV_00
12:41:18.323.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{D187EDE0-DFA8-4972-881A-228725F5EF12}\0001
12:41:18.324...3.DeviceName = \\.\DISPLAYV1
12:41:18.324.....DeviceFlags = 00000008
12:41:18.324.....DeviceString = RDPDD Chained DD
12:41:18.324.....DeviceID =
12:41:18.324.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{DEB039CC-B704-4F53-B43E-9DD4432FA2E9}\0000
12:41:18.325...4.DeviceName = \\.\DISPLAYV2
12:41:18.325.....DeviceFlags = 00200008
12:41:18.325.....DeviceString = RDP Encoder Mirror Driver
12:41:18.325.....DeviceID =
12:41:18.325.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{42cf9257-1d96-4c9d-87f3-0d8e74595f78}\0000
12:41:18.326...5.DeviceName = \\.\DISPLAYV3
12:41:18.326.....DeviceFlags = 00200008
12:41:18.326.....DeviceString = RDP Reflector Display Driver
12:41:18.326.....DeviceID =
12:41:18.326.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{b043b95c-5670-4f10-b934-8ed0c8eb59a8}\0000
12:41:18.327...Total number of monitors enumerated = 1
12:41:18.327...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
swamped1
234 Posts
0
February 25th, 2017 06:00
It doesn't look like your monitor is connected properly. Windows identifies it as "Generic Non-PnP Monitor" and (because) there is no EDID.
Check the physical cable connection between the laptop and the S2216H. If it is secure, try replacing the cable with another one. When you go into Windows Display Properties or Device Manager, your monitor should be identified as a DELL S2216H or minimally as a "Generic PnP Monitor".