Dell Monitor purchased at Walmart

Question

Recently I, purchased a Dell monitor at my local walmart. (19"SE198WFP) I was very happy with my purchase until I found out that cannot registor my monitor for the warranty. The only thing that is on the back of it is the serial #. There is no customer order number, and walmart did not no what I was talking about when I asked for one.

I made this purchase based on what was on the box regarding the warranty, 3yrs and 24x7 tech support. If there was something different regarding the warranty it should be on the box stated plainly, and I as a customer should not have dig for it. Calling dell support was a waste of time...... and that makes no sense at all, could someone out there who is with dell explain this?????

DELL-Jimmy P · Answer

blendman

Dell support should be able to replace it without a problem should the need arise, we have a policy in place that covers you if you purchased the monitor from a retailer and don't have an order number.

blendman · Answer

Jimmy,

First, thanks for the speedy response. Question though, what is the warranty lenght? On the box it is stated as being for 3yrs is this correct? If not what is the correct warranty length? Second, what it the telephone number or department that, I need to contact for warranty service? And is this policy located somewhere on your web site, so that customers can read it? Since dell is selling products through different channels than in the past, maybe dell have something on you site, that relates to warranty support for products bought through your retail partners.

Again thanks,

Blendman

DELL-Jimmy P · Answer

That's a good idea, you should post it on Ideastorm. The warranty for monitors purchased separately from systems is 3 years. If you buy it with a system it is what ever the system warranty is. Message Edited by DELL-Jimmy_P on 05-22-2008 10:11 AM

gregvx · Answer

I too bought from Walmart based on the 'support claim', I do not need to replace the monitor, but I do need some info regarding the camera. Without an order number you can not get any where with support, even the 'find my service number' program returns an unusable number. My last monitor was a viewsonic and I didn't think any one could have support as bad as them, but now I am beginning to wonder!!

DELL-Jimmy P · Answer

gregvx

If you could send me a private message with the following information (Please do not put this information into a post, posting your private info in a public forum is a violation of our TOS and just a bad idea.) I'll have an order number created for you.

Customer Information
Name:
Phone:
Street Address:
City:
State:
Zip Code:

Product Information
Model Number:
Monitor PPID:
Purchase Date:

Please do not put this information into a post, posting your private info in a public forum is a violation of our TOS and just a bad idea.

gregvx · Answer

Still waiting for that number!!!!

DELL-Chris M · Answer

gregvx, If it fails, we would use the monitor PPID serial number to verify it is within 3 years old and generate an order number wwhen issuing an exchange.

Edwin_Finan · Answer

Hi Chris and Jimmy,

I too am having an issue with a Dell Monitor. I purchased a Dell 22" E228wfp monitor from Walmart. As you know, Walmart does not give out order numbers, and this monitor does not have a service tag. The monitor will not display anything but red on it. I have done everything including re-installing drivers, changing signal wires, using a different computer and all. I have even run a monitor self test and all it displays is red. I checked the color settings as well. I tried contact phone tech support. What a nightmare! No help. Just...let me transfer you. This monitor is shot. Please help! Thanks

Edwin

gregvx · Answer

If I were you I would go back to Walmart with these posts printed out and show them to the manager and then insist on a refund, then take your refund and go purchase an LG.

DELL-Chris M · Answer

Edqin_Finan,

I need the following sent to me in a Private Conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC: Walmart purchase
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: Red screen. Fails Self Test

Monitors

Dell Monitor purchased at Walmart

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