A refund is not possible. A refund is only given within the first 30 days from the original invoice/order date. You can get the S2340M exchanged. Because you are outside of the initial 30 days from the original invoice date, the replacement will be a refurbished monitor. Contact Dell Customer Support. Provide to them the following data so they can setup a like for like monitor exchange = Email Address: Name: Shipping Address: Phone number: S2340M Order number: S2340M 20 digit alphanumeric PPID serial number: Reasons = Burn In: http://imgur.com/IoeYKgd http://imgur.com/IoeYKgd http://imgur.com/Jz59idA Discoloration: http://imgur.com/k4ylunp
I have the same problem!! I bought 4 of these monitors in December of 2012 and as of today ALL of them have had this issue and had to be replaced. Yes ALL of them had the exact same issue. First one 2 months after purchase, second one a couple weeks after that. the third about 1 month later and yep two days ago the 4th. These monitors are great when they work. There is obviously a serious issue with these monitors. For the record the manufacture date on mine are Nov /Oct2012.
DELL-Chris M
Community Manager
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56.9K Posts
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August 10th, 2013 14:00
Nathan K,
A refund is not possible. A refund is only given within the first 30 days from the original invoice/order date. You can get the S2340M exchanged. Because you are outside of the initial 30 days from the original invoice date, the replacement will be a refurbished monitor. Contact Dell Customer Support. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
S2340M Order number:
S2340M 20 digit alphanumeric PPID serial number:
Reasons =
Burn In:
http://imgur.com/IoeYKgd
http://imgur.com/IoeYKgd
http://imgur.com/Jz59idA
Discoloration:
http://imgur.com/k4ylunp
mrramsey
1 Message
0
September 11th, 2013 09:00
I have the same problem!! I bought 4 of these monitors in December of 2012 and as of today ALL of them have had this issue and had to be replaced. Yes ALL of them had the exact same issue. First one 2 months after purchase, second one a couple weeks after that. the third about 1 month later and yep two days ago the 4th. These monitors are great when they work. There is obviously a serious issue with these monitors. For the record the manufacture date on mine are Nov /Oct2012.