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Dell U2414H OSD up and down arrows not responding
Hello , just got new dell monitor but OSD up and down arrows are not working .... can i fix it myself somehow ?
power , menu and back buttons are working however.
Please help !
DELL-Chris M
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March 22nd, 2014 11:00
Thrice1x,
Was this U2414H purchased directly from Dell? New or Refurbished?
* Power off the monitor
* Disconnect the monitor power cord from the rear/bottom of the monitor
* Press and hold in the monitor power button for 8 seconds
* Reconnect the power cord
* Power on the monitor
* Retest the OSD (On Screen Display) buttons
Thrice1x
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March 22nd, 2014 14:00
Was purchased as new ,
The buttons are still not functioning after the 8 seconds power button hold...
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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March 22nd, 2014 15:00
Get it replaced. Because your monitor only has an attached Dell Order number and not a Dell Service Tag number, contact Dell Customer Support for your country. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
Monitor Order number:
Monitor 20 digit alphanumeric PPID serial number:
Reason:
Note: Once outside of the initial 30 days from the original invoice date, the replacement will be a refurbished/used monitor