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2 Posts
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76423
January 12th, 2011 10:00
Dell U3011 Max Reslution Problem with Lattitude E6410
Hi,
Recently I just bought a U3011. I connected it with my lattitude E6410 via E-Port Plus Replicator/Docking Station. The dock model number is
430-3114.The connection port is dvi.
But I could not get the 2560x1600 resolution on u3011. The best I could reach is 1900x1200. My graphic card on E6410 is Intel HD Graphics. I installed the latest driver for Intel Graphics and dell u3011. According to the manuals, Intel Graphic card and dock station should be able to support 2560X1600 resolution. But resolution option only gives me 1900x1200 as possible maximum resolution. I have another dell monitor which I could connect to dock via dvi link. That monitor can reach something around 2048X1152. So I believe my laptop and docking system should at least be capable of doing a little better than 1900x1200.
Where could be the problem? Is it a good idea to set up custom resolution through screen resolution admin interface? If yes, what should be the correct parameters for: width, height, refresh rate, color depth, and underscan percentage of u3011?
Thanks for your help in advance.
Wayne
wayne872
2 Posts
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January 12th, 2011 14:00
Many thanks!
Displayport is the way to go. I hooked u3011 to the dock with displayport cable instead of dvi and got the max resolution.
DELL-Chris M
Community Manager
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56.9K Posts
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January 12th, 2011 14:00
Remove the dock from the troubleshooting. Connect the laptop DP (DisplayPort) directly to the monitor DP. You should be able to get 2560x1600.
mariot64
1 Message
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July 10th, 2012 21:00
Hi, I have same problem with U3011 and Inspiron 7720, but no dock station in my case. No resolution above 1920x1200 over HDMI. Do I need a custom setting resolution for Intel 4000HD?
DELL-Chris M
Community Manager
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56.9K Posts
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July 13th, 2012 08:00
mariot64,
I think the DELL-Terry B and the members of the Laptop Video board might have thoughts on this. Post a message out there.
MattYAM
1 Message
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September 7th, 2012 13:00
I thinK I foud a way.
The isue is that 2560x1600 does nor appear in windows' or NVIDIA's set up drop down menu.
1. The connection must be DVI for 2560x1600. (VGA gives only upto 2048x1280).
2. Rt click the screen and gointo "NVIDIA control panel."
3. click "Customize"
4. in th eCustomize window, click "Create Custom Resolution."
5. type in 2560 in Horizontal pixcels and 1600 in Vertical piscels.
6. click test.
7. If it displays OK, accept it.
8. continue say OK to close the windos.
9. go to screen resoluton of windos. Now you can see 2560x1600 in the drop down as "recommended".
10. sep up screen resoliution as usual.
17RSE
5 Posts
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October 3rd, 2012 07:00
I'm an Inspiron 7720 user as well. Been struggling for days try to figure out how to make it work with my U3011 through HDMI. Can someone from Dell please post a step by step guide how to achieve this please?
Thanks in advance.
DELL-Chris M
Community Manager
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56.9K Posts
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October 3rd, 2012 08:00
17RSE,
The laptop 7720 only has VGA and HDMI outs. So how are you connecting the laptop to the U3011? Using what cabling? What resolutions are you expecting?
17RSE
5 Posts
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October 3rd, 2012 08:00
Hi, thanks for the quick reply. What I was trying to get is 2560 x 1600 to my U3011, VGA can't do that and HDMI is restricted to 1920x1200.
Tried customising resolution to 2560 x 1600 in Intel graphics control panel, refresh rate could only go up to 35p, hence it's practically unusable with an unstable image (blank and flickring a lot)..
BTW, I'm using a HDMI 1.4 cable.
Thanks.
DELL-Nikhil D1
4 Operator
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2.6K Posts
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October 3rd, 2012 08:00
Hi 17RSE,
Follow the below steps to setup the U3011 monitor with HDMI cable:
To set the Maximum resolution for the monitor:
If the operating system in the computer is Windows XP then follow the below steps:
If the operating system in the computer is Windows Vista® or Windows® 7:
If you do not see 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source) as an option, graphics card driver update is required depending on your computer,
Go to this link: http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection?fkey=Drivers_PS
Enter your service tag, select the operating system from the list and download the latest driver for the graphics card.
Please reply for further help.
DELL-Chris M
Community Manager
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56.9K Posts
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October 3rd, 2012 08:00
The monitor cannot "change" the restriction of the source HDMI 1920x1080. The only way you can achieve 2560x1600 is via source DVI-D which your laptop does not have.
Walkeer
2 Posts
1
March 29th, 2016 07:00
I have exactly the same problem with partial solution. I am able to run U3011 using HDMI cable from Samsung 780z5e with intel 4000 GPU using intel custom resolution application at 2560x1600@50p. It does not allow me to use 60Hz, which is almost for sure limitation of the driver as other users are able to use 2560x1600@60p from linux.
The main problem is bug in U3011 which is reporting max resolution for its HDMI as 1080p when it obviously supports native 2560x1600@50 at least.
Can you please explain this bug? Or is it inteded limitation for no reason what so ever? many thanks
DELL-Chris M
Community Manager
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56.9K Posts
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March 29th, 2016 08:00
No, not a bug. The U3011 HDMI 1.3 was never designed to do 2560x1600 60Hz. We designed the DP and DVI-D to do the higher resolutions. Back in 2011 when we released this model, HDMI was designed to do 1920x1080p to match the HDCP protocol.