You have to read further down in my document to find =
Monitors without a service tag number purchased from Dell When purchased from Dell, you receive a Dell Order and Dell Customer number. This order number automatically "registers" you to the monitor and tells the start and end date of the purchased warranty. You cannot register a monitor via the online tools without a service tag number. If you ever need it exchanged while under warranty, you must contact Technical Support for your country and provide to them the following information - Name: Email address: Shipping address: Phone number: Monitor order number: Monitor 20 digit alphanumeric PPID serial number: Operating system: Video card: Video card ports tested: Issue: Troubleshooting performed: * Monitor Factory Reset done * Monitor failed Self-Test and Built-in Diagnostics * Post further troubleshooting
Monitors without a service tag number purchased from resellers (Amazon, Best Buy, Buy.com, Cost Co, Walmart, Sams, other online store, etc.) * Based on the monitor 20 digit PPID serial number date code start date, Dell will warranty the monitor for 3 years. Note: some monitors were only sold with a 1 year warranty * You must contact Technical Support for your country. Tell them to open the Dell internal only Oracle Knowledge Information center * In the search blank, they should enter PNP13081, then click Search. This brings up the article = Dell Monitor Replacement Policy and Procedure - Dell Global Policy
The customer is unable to provide a Dell Order Number or system Service Tag because the customer purchased the monitor from a retailer. The only information the customer has is the PPID serial number for the monitor. For monitors where there is not a Dell order number available, agents will use the date code embedded in the monitor PPID serial number to determine the start date when coverage started.
Discussion = The warranty will be 3 years starting from the embedded PPID serial start date on the label. Solution = Set up the monitor replacement against the dummy tag. * You would provide the following data to the representative if you ever need a monitor replacement within that 3 year period: Brick or Online Store: Monitor model: Monitor 20 digit alphanumeric PPID serial number: [Your] Email address: Name: Shipping address: Phone number: Operating system: Video card: Video card ports tested: Issue: Troubleshooting performed: * Monitor Factory Reset done * Monitor failed Self-Test and Built-in Diagnostics * Post further troubleshooting
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 26th, 2015 20:00
Look at the rear labels. Check for the revision. They should be at A03. What are yours?
vtsagkaro
2 Posts
0
December 15th, 2015 08:00
A00 and A01
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 15th, 2015 14:00
Get them exchanged.
mervis
1 Message
0
December 21st, 2015 07:00
In your link, you talk about having service tags on the monitors, but I don't see that anywhere, just the 20-digit serial. Am I missing something?
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 22nd, 2015 07:00
mervis,
You have to read further down in my document to find =
Monitors without a service tag number purchased from Dell
When purchased from Dell, you receive a Dell Order and Dell Customer number. This order number automatically "registers" you to the monitor and tells the start and end date of the purchased warranty. You cannot register a monitor via the online tools without a service tag number. If you ever need it exchanged while under warranty, you must contact Technical Support for your country and provide to them the following information -
Name:
Email address:
Shipping address:
Phone number:
Monitor order number:
Monitor 20 digit alphanumeric PPID serial number:
Operating system:
Video card:
Video card ports tested:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting
Monitors without a service tag number purchased from resellers (Amazon, Best Buy, Buy.com, Cost Co, Walmart, Sams, other online store, etc.)
* Based on the monitor 20 digit PPID serial number date code start date, Dell will warranty the monitor for 3 years. Note: some monitors were only sold with a 1 year warranty
* You must contact Technical Support for your country. Tell them to open the Dell internal only Oracle Knowledge Information center
* In the search blank, they should enter PNP13081, then click Search. This brings up the article =
Dell Monitor Replacement Policy and Procedure - Dell Global Policy
The customer is unable to provide a Dell Order Number or system Service Tag because the customer purchased the monitor from a retailer. The only information the customer has is the PPID serial number for the monitor. For monitors where there is not a Dell order number available, agents will use the date code embedded in the monitor PPID serial number to determine the start date when coverage started.
Discussion = The warranty will be 3 years starting from the embedded PPID serial start date on the label.
Solution = Set up the monitor replacement against the dummy tag.
* You would provide the following data to the representative if you ever need a monitor replacement within that 3 year period:
Brick or Online Store:
Monitor model:
Monitor 20 digit alphanumeric PPID serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting