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1892
E2014H, dust behind panel
I am having dust behind or inside panel which is quite annoying on three corners of screen Right TOP, Left Bottom and Right Bottom. Is there any process of removing it? The problem is from beginning of purchase but dust was small amount and is not considered much of a problem but it increased now.
DELL-Chris M
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September 26th, 2017 09:00
Unfortunately, Dell does not repair monitors or have disassembly documentation. Your only option is to take it to a local TV repair center to see if they can disassemble it.
hardikkchavda
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September 26th, 2017 21:00
But product is in warranty. Will warranty be intact if i repair it outside ?
DELL-Chris M
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September 27th, 2017 06:00
Purchased directly from Dell or from a reseller? Disassembling this 3 year old monitor would void any warranty. What is the 20 digit serial number? Even if still under the purchased warranty period, Dell could not replace this monitor until you could show us via pictures that the plastic bezel has an obvious defect allowing dust in.
hardikkchavda
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September 27th, 2017 07:00
I purchased from nearby store in my city. And yes you are right i never noticed that bottom of bezel from has a defect i seen it first time when you hinted. I can surely attach its picture.
My Purchase ate of Bill is 06/01/2015
Picture of Bezel at bottom..
Serial No.
DELL-Chris M
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September 27th, 2017 07:00
Because you bought it from a retailer and not directly from Dell, the warranty started on the manufacturer date of July 19, 2014 (47J in the 20 digit serial). The 3 year warranty ended on July 19, 2017.
hardikkchavda
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September 29th, 2017 05:00
Do you actually mean that if i have contacted a year ago than i might have got replacement ?
theantitaly
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July 8th, 2020 02:00
Sorry to reopen an old thread, did you fix the dust issue? I get the same dust issue in my out of warranty U2713HM.
DELL-Chris M
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July 8th, 2020 06:00
theantitaly,
It is doubtful that this user from 2017 will reply, but we will see.