E198FP power supply or backlight problem

Question

Hello   I have a fairly new DELL E198FP monitor. But when it is turned on it gives only display for a few minutes. After a few minutes the backlight falls to a very low intensity and a few seconds later it turns down completely, eventhough the power led shows green. If I turn off the monitor with the power button and turn it on again after a few minutes the same process starts over again, good image, backligt drop, black. I have identified the problem with the monitor because I connected it two my second monitor output of my graphical card. The first monitor operates just fine, reconnecting the DELL monitor does not fix the problem.   Does anyone have any idea what the exact problem is and how it can be solved?   Thanks a lot for your reaction(s).   Flokle.

DELL-Chris M · Answer

Flokle,

Sounds like a bad backlight. If under warranty, get it replaced. If you have a service tag number associated with your monitor, you may use Technical Support Chat/E-mail support to setup the monitor exchange. If you only have an Order number associated with the monitor, you must call in, 1-800-624-9896. They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

Flokle · Answer

Hi Chris,   Thanks for your respond, that is usefull information.   But my question is it still under warranty? Yes the monitor came with an order of a heavy workstation, but was originally not ordered. It came unexpected additionally to the delivery, with no additional charges. Is such a 'free' monitor still under warranty conditions?   Kind regards, Florian.

kicker34 · Answer

I HAVE A 1801FP THAT DOESNT WORK, MY PC IS A DELL OPTIPLEX GX270, I SEEN A DELL MONITOR OF SE198WFP, IS THIS COMPATIBLE WITH PC?

Monitors

Was this post helpful?