Community Manager

 • 

56.9K Posts

November 19th, 2015 07:00

As I said, you cannot get a service tag. Per the article,

Monitors without a service tag number purchased from resellers (Amazon, Best Buy, Buy.com, Cost Co, Walmart, Sams, other online store, etc.)
* Based on the monitor 20 digit PPID serial number date code start date, Dell will warranty the monitor for 3 years
* You must contact Technical Support for your country. Tell them to open the Dell internal only Oracle Knowledge Information center
* In the search blank, they should enter PNP13081, then click Search. This brings up the article =
Dell Monitor Replacement Policy and Procedure - Dell Global Policy

The customer is unable to provide a Dell Order Number or system Service Tag because the customer purchased the monitor from a retailer. The only information the customer has is the PPID serial number for the monitor. For monitors where there is not a Dell order number available, agents will use the date code embedded in the monitor PPID serial number to determine the start date when coverage started.

Discussion = The warranty will be 3 years starting from the embedded PPID serial start date on the label.
Solution = Set up the monitor replacement against the dummy tag.
* You would provide the following data to the representative if you ever need a monitor replacement within that 3 year period:
Brick or Online Store:
Monitor model:
Monitor 20 digit alphanumeric PPID serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting

Community Manager

 • 

56.9K Posts

November 18th, 2015 07:00

Only the larger monitors received service tag numbers. If the monitor is defective =
* Go back to the top of this Monitor Forum
* On the right, click on, "Monitor warranties and replacement instructions"

3 Posts

November 19th, 2015 02:00

hello chris,

I bought DELL 21.5 IN LED Monitor ( Model No :S2240Lc) from amazon at August 2015 but now monitor making blinking problem.

i contact dell customer care no but recording voice asking service tag but my monitor only have 20 digit S/N.

can you explain how can i get service tag and how can i claim warranty and send any dell monitor service center address in chennai,Tamilnadu, india location.

3 Posts

November 19th, 2015 06:00

hello chris,

i understood i bought DELL 21.5 IN LED Monitor ( Model No :S2240Lc) from amazon.

my monitor have 20 digits s/n .

how can i get service tag..

thanks and regards

ram..

Community Manager

 • 

56.9K Posts

November 19th, 2015 06:00

We do not repair monitors, only exchange them.
* Go back to the top of this Monitor Forum
* On the right, click on, "Monitor warranties and replacement instructions"

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