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October 20th, 2016 11:00

Lines across Dell screen

Hello, I have lines going across my new dell screen. Can anyone please help me.

Thank you so much

Community Manager

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56.9K Posts

October 21st, 2016 08:00

What specific Dell monitor model? Connected to what computer using what cabling?

4 Posts

October 21st, 2016 08:00

The monitor is a SE2417HG. It's not connected to any computer, it just has power, I did a test where the screen would show me different colors, like the whole screen, turned Gray, Red, Blue, and other different colors. When I did the test, I was able to see the lines going across it. The lines cover about an Inch of the screen.

4 Posts

October 21st, 2016 18:00

It is plug in into a Surge protection. It was purchase from costco, it is a new dell monitor. I will plug it into a wall socket and try that test.

Community Manager

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56.9K Posts

October 21st, 2016 18:00

Is the monitor power cable plugged directly into the wall socket? No UPS or surge protector? If not, do that and retest. Was this SE2417HG purchased NEW directly from Dell?

Community Manager

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56.9K Posts

October 22nd, 2016 10:00

If the lines still appear, inside of 30 days from the purchase date from CostCo, they should exchange it for you.

4 Posts

October 25th, 2016 11:00

I dont have that option anymore. I plug it to a wall jack instead and i am still having the same problem.

Community Manager

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56.9K Posts

October 25th, 2016 16:00

Get it exchanged.

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