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2926
October 20th, 2016 11:00
Lines across Dell screen
Hello, I have lines going across my new dell screen. Can anyone please help me.
Thank you so much
Unsolved
This post is more than 5 years old
4 Posts
0
2926
October 20th, 2016 11:00
Hello, I have lines going across my new dell screen. Can anyone please help me.
Thank you so much
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DELL-Chris M
Community Manager
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56.9K Posts
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October 21st, 2016 08:00
What specific Dell monitor model? Connected to what computer using what cabling?
gerson_i10
4 Posts
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October 21st, 2016 08:00
The monitor is a SE2417HG. It's not connected to any computer, it just has power, I did a test where the screen would show me different colors, like the whole screen, turned Gray, Red, Blue, and other different colors. When I did the test, I was able to see the lines going across it. The lines cover about an Inch of the screen.
gerson_i10
4 Posts
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October 21st, 2016 18:00
It is plug in into a Surge protection. It was purchase from costco, it is a new dell monitor. I will plug it into a wall socket and try that test.
DELL-Chris M
Community Manager
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56.9K Posts
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October 21st, 2016 18:00
Is the monitor power cable plugged directly into the wall socket? No UPS or surge protector? If not, do that and retest. Was this SE2417HG purchased NEW directly from Dell?
DELL-Chris M
Community Manager
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56.9K Posts
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October 22nd, 2016 10:00
If the lines still appear, inside of 30 days from the purchase date from CostCo, they should exchange it for you.
gerson_i10
4 Posts
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October 25th, 2016 11:00
I dont have that option anymore. I plug it to a wall jack instead and i am still having the same problem.
DELL-Chris M
Community Manager
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56.9K Posts
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October 25th, 2016 16:00
Get it exchanged.