Hi Chris, I need your help with my monitor (E197FPf 19" LCD)
I was reseting it, I selected Factory Reset on the screen. After the factory reset it went off, and never came back on, but the display is back on save mode or stand by, when restarting the computer it just desplays a bit, then off or on standby. What should I do, I thought the Factory Reset would reset everything but it seems to have killed everything, I can't turn on the PC - By the way I'm using a Dell tower.
I tried to use the monitor on a different compouter, it just said, "In the Power Save Mode, Press the computer power button or move mouse or any key." which we did but nothing happened, it was still black.
* Turn off the monitor * Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation * Unplug the monitor video cable from the back of the computer * Turn on the monitor * The floating red/green/blue/white dialog box should appear on screen against a black background. - If the image appears correctly, the monitor is ok and you should look to the video card driver or the video card itself - If the issue appears during the STFC, the monitor is defective
If you see nothing when the monitor is powered on and disconnected from the PC video card, then the monitor is defective.
* Turn off the monitor * Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation * Unplug the monitor video cable from the back of the computer * Turn on the monitor * The floating red/green/blue/white dialog box should appear on screen against a black background. If not, the monitor is defective - If the image appears correctly, the monitor is ok and you should look to the video card driver or the video card itself - If the issue appears during the STFC, the monitor is defective
This is typical of someone from support( mention away to do something it goes wrong at it's all your fault), i have been having the same problems i see here, my screen jumps straight into sleep mode. after looking over alot of info it seems that the power options under displays has something to do with this. now i was wondering if it is at all possable to flash the monitor rs232 back to factory settings??. you said about restoring it to factory settings but with the screen in sleep mode i can't run this at the same time as the montor pluged in.
kshapata
2 Posts
0
April 8th, 2009 07:00
Hi Chris, I need your help with my monitor (E197FPf 19" LCD)
I was reseting it, I selected Factory Reset on the screen. After the factory reset it went off, and never came back on, but the display is back on save mode or stand by, when restarting the computer it just desplays a bit, then off or on standby. What should I do, I thought the Factory Reset would reset everything but it seems to have killed everything, I can't turn on the PC - By the way I'm using a Dell tower.
I tried to use the monitor on a different compouter, it just said, "In the Power Save Mode, Press the computer power button or move mouse or any key." which we did but nothing happened, it was still black.
Please help.
DELL-Chris M
Community Manager
•
56.9K Posts
0
April 9th, 2009 06:00
* Turn off the monitor
* Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
* Unplug the monitor video cable from the back of the computer
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background.
- If the image appears correctly, the monitor is ok and you should look to the video card driver or the video card itself
- If the issue appears during the STFC, the monitor is defective
essytee
9 Posts
0
April 9th, 2009 13:00
What about if you can't see the screen (black)?
essytee
9 Posts
0
April 10th, 2009 10:00
Please don't take offense, but what good is this information if I can't even see the screen (all black)??
DELL-Chris M
Community Manager
•
56.9K Posts
0
April 12th, 2009 13:00
essytee,
If you see nothing when the monitor is powered on and disconnected from the PC video card, then the monitor is defective.
* Turn off the monitor
* Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
* Unplug the monitor video cable from the back of the computer
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background. If not, the monitor is defective
- If the image appears correctly, the monitor is ok and you should look to the video card driver or the video card itself
- If the issue appears during the STFC, the monitor is defective
EthanH27
1 Message
0
April 12th, 2009 18:00
This is typical of someone from support( mention away to do something it goes wrong at it's all your fault), i have been having the same problems i see here, my screen jumps straight into sleep mode. after looking over alot of info it seems that the power options under displays has something to do with this. now i was wondering if it is at all possable to flash the monitor rs232 back to factory settings??. you said about restoring it to factory settings but with the screen in sleep mode i can't run this at the same time as the montor pluged in.
DELL-Chris M
Community Manager
•
56.9K Posts
0
April 13th, 2009 07:00
Try booting into safe mode and see if you can disable the windows operating system power options.