mac79
1 Copper

Monitor/Resolution problems

Hello,

I have a Dimension L800r (Windows ME). I was tinkering with the resolution settings under Display and wantd to increase the resolution of my 800x600 screen to the next notch and I chose high color, I believe, from the colors area. The systems prompetd me to restart my pc, which I did. Haven't been able to see my desktop since! this is what happens now when i start my pc: I can see the Dell screen and the Operating system screen (Win ME), then when its time to boot the desktop all the adjust button lights start flickering and the sreen stay black, I can still listen to the sounds the computer normally makes when I start the pc. Please help!!!

-Mac79

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7 Replies
Moderator
Moderator

Re: Monitor/Resolution problems

mac79,

Thank you for using the Dell Community Forum.

Try restarting the system and press the F8 key while booting. You can then choose safe mode. Once in safe mode move the display and colors back to the lowest setting and restart. Once you are back into Windows you can reinstall your video card drivers.

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mac79
1 Copper

Re: Monitor/Resolution problems

Jesse:

I see, I'll try that, but before I do, how do I reinstall my video drivers? Are they in the CDs that came with my system? Thank you for your assistance.

-Mac79

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Moderator
Moderator

Re: Monitor/Resolution problems

mac79,

Yes, the video card drivers are located on the Dell Resource CD that you received with the computer. Take a look at the video conference forum for information on installing the drivers from the resource cd.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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mac79
1 Copper

Re: Monitor/Resolution problems

Jesse:

Thank you so much!! I just fixed the problem. Everything's back to normal!

-Mac79

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hsrini
1 Nickel

Re: Monitor/Resolution problems

Hi,


I am encountering a similar resolution problem on my Dell Dimension XPS R400.

I reinstalled Windows 98 on my PC and my monitor (Dell D1025TM)  is down to 16 colors and 640x480 resolution.  I don't recall getting a resource CD to reinstall the driver. On my Control Panel, it says "Standard VGA Driver".

Any idea how I can determine what is the appropriate video driver for my monitor and download it from dell.com?

I was getting my old PC ready to donate to charity but I want to fix the resolution problem before giving it away. Any help would be much appreciated.

Thanks,

-Srini

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Moderator
Moderator

Re: Monitor/Resolution problems

hsrini,

Thank you for using the Dell Community Forum.

Edit your user profile and include the correct service tag number for your system. I can then point you to the correct video card for your system.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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hsrini
1 Nickel

Re: Monitor/Resolution problems

Jesse,


Thanks for your response. I have added the Service Tag for this PC (FL6GM) to my profile.


Since my previous email, I downloaded DELLMON.EXE and followed instructions to update the device driver. However, I still have had no luck and my monitor is still stuck at the low resolution and 16 colors.


Thanks again,


--hsrini

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