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My 3007 WFP-HC display has a "dead zone"
Hi all, I've discovered a bug in the lcdosd.exe application that causes my monitor to have a dead zone (i.e., a rectangular section of the screen that doesn't accept any of my mouse events, etc.). I can only reproduce the problem after the display has gone into sleep mode and been reawakened. Killing the lcdosd.exe process eliminates the problem--it seems like there's a hidden window that's always on top that is everything but visible that's swallowing all mouse events over that area. I've described the problem in detail and included a video that demonstrates the behavior
here.
Has anyone else run into this? Can someone from Dell confirm this is a bug please?
Thanks in advance and please let me know if you have any questions.
gusper
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May 17th, 2007 15:00
DELL-Chris M
Community Manager
Community Manager
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May 17th, 2007 15:00
I will run this by Product Group.
What operating system and what video card are you using?
Have you reloaded the 3007 WFP-HC OSD application to see if the issue contines?
Do any other owners of the 3007 WFP-HC experience this issue?
mivanitsky
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May 22nd, 2007 01:00
gusper
3 Posts
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May 22nd, 2007 03:00
Message Edited by gusper on 05-21-2007 11:48 PM
Picachone
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May 19th, 2008 03:00
Hello, I have this same exact problem! It was driving me insane until I read the solution about renaming the lcdosd.exe file.
I thought I was going to have to return my brand new 30" display due to a defect. Luckily, (so to speak) the osd software has a bug in it and not the monitor.
I have a Dell XPS 420 system with the Nvidia GEForce 8800 GT video card. I also have Visual Studio 6 and 2005 installed. (didn't notice this problem until I installed and started using these apps)
...Might not be a big priority but a fix for this would be nice someday. :smileywink:
myoung5655
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November 17th, 2010 16:00
I just experienced the same thing on my 3007.
I found a Workaround was to hit the "+" and then the "-" to bump and decrement the brightness. this bringups up the brightness menu, which then times out, taking it's window with it.
btw, in my case, the issue was caused (somehow) by remoting in to the system from a laptop (with a much smaller screen). whenever I'd re-login to the system with the 3007 attached, I'd have that little menu sized, dead area, window.
it would be really nice if someone at dell could actually publish a fix to this bug, given that this was reported over three years ago...
GamaMak
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December 8th, 2010 04:00
Hi, i am on the same boat, i had the exact same problems with Vista x64, and i still have them with Windows 7 x64 i am trying now.
Inaccessible area in place of the OSD and all. The only difference is that, in Vista x64 the control panel worked as should, but in Windows 7 x64 it crashes the explorer every time. I am using the R152473 as well.
After extensive troubleshooting with the Microsoft EMEA Consumer Technical Support, the conclusion from their side, was that the fault lies in the Dell application...
Any help here?