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October 19th, 2014 16:00

My U2312HM shows the pictures with a pink tone and stripes

Hi there!

I was a happy user of the Dell U2312HM until it starts to show some strange effects.
http://cl.ly/image/1k3F2g2v2N0o

It starts a week after the warranty expired (what a random) and I used to connect it to my Mac Book. It doesn't work properly with another connection (VGA instead display port) or another PC (Lenovo one instead of my Mac) so I think the problem comes from the screen. I also tried the colors test that Chris wrote in this post and the screen pass the test. During the first year alive I always used this monitor in the same way, as external screen for my Macbook, can you help me please? 

Thanks, Edu

Community Manager

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54.3K Posts

October 19th, 2014 18:00

The only thing you can try is to use the monitor OSD (On Screen Display) -Other Settings -Factory Reset.
U2312HM User's Guide, page 29. It is odd that the issue does not appear when running the BID.

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