Nope, this problem was never addressed by anyone at Dell which was very disappointing. Even more disappointing was that the board's moderator didn't even respond in possibly giving me (and others) some input to help in finding a solution - no less possibly checking their inventory to adhere to their standards of "quality control" (which evidently aren't very high).
The only thing that Dell would do, after going back and forth over this problem for over 3 weeks, was that they would again send me a refurbished monitor (NOT a new one) at MY expense (which had already been done once before, but the same problem existed) - or return the product for credit - again at MY expense.
I then decided to look around and found that there are monitor stands that can be purchased to fix the problem, but you're looking at spending another $50 on top of the original expense which continues to leave a bad taste in one's mouth.
My suggestion to you if you find this to be an annoying problem (no less getting something less than what you were told you would get) is to the return the item within the 21 day return period (so they pick up the tab for their faulty merchandise) and either downgrade to a non adjustable flat screen, or go out and buy one somewhere else.
Another suggestion would be to use the customer service chat as opposed to the phone in expressing your wishes - it's much faster - and the lack of communication skills that you'll tend to get when verbally speaking to someone in India are much, much better.
Do let me, and all of us know, if your outcome is better than the one I had.
The stand is included with the monitor - item # 464-9500. However, unless you or someone physically takes a new unit, opens it up, and puts it together, I don't believe you or anyone will fully appreciate the problem. Again, it's not the monitor, it's the stand - where there is a "locking mechanism" button on the back side *of the stand* that is supposed to lock the monitor into place on the vertical. After receiving three replacements units (one of them refurbished), I fully believe that this is a shipment lot problem from the manufacturer, so any new unit will probably duplicate the issue.
Order # 883243513
Case # 129564767
And if I can make a suggestion for the company: I believe it would be in Dell's best interest to have available the stand and the monitor on a seperate item basis so that if you have a problem with one, you don't have to send back the other just because they come as *one unit* and then possibly damaging the monitor (in this case) which would cause a higher loss factor to the company's bottom line than that of a stand itself.
Thanks again for your attention to the matter at hand - as a prior large share holder of the company, I hope that this will get the ball rolling in heading off additional headaches for the company....no less providing a more appealing conclusion to the problem itself.
Cheapdude
2 Posts
0
June 13th, 2006 21:00
Any news yet on the solution?
fib_1618
3 Posts
0
June 13th, 2006 22:00
Nope, this problem was never addressed by anyone at Dell which was very disappointing. Even more disappointing was that the board's moderator didn't even respond in possibly giving me (and others) some input to help in finding a solution - no less possibly checking their inventory to adhere to their standards of "quality control" (which evidently aren't very high).
The only thing that Dell would do, after going back and forth over this problem for over 3 weeks, was that they would again send me a refurbished monitor (NOT a new one) at MY expense (which had already been done once before, but the same problem existed) - or return the product for credit - again at MY expense.
I then decided to look around and found that there are monitor stands that can be purchased to fix the problem, but you're looking at spending another $50 on top of the original expense which continues to leave a bad taste in one's mouth.
My suggestion to you if you find this to be an annoying problem (no less getting something less than what you were told you would get) is to the return the item within the 21 day return period (so they pick up the tab for their faulty merchandise) and either downgrade to a non adjustable flat screen, or go out and buy one somewhere else.
Another suggestion would be to use the customer service chat as opposed to the phone in expressing your wishes - it's much faster - and the lack of communication skills that you'll tend to get when verbally speaking to someone in India are much, much better.
Do let me, and all of us know, if your outcome is better than the one I had.
Good Luck
Fib
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 15th, 2006 11:00
Cheapdude
2 Posts
0
June 15th, 2006 14:00
Wondering if they spec'd this for larger units that are too heavy for the monitor.
My order # was 978846964
fib_1618
3 Posts
0
June 16th, 2006 15:00
Thanks for attempting to correct this issue.
The stand is included with the monitor - item # 464-9500. However, unless you or someone physically takes a new unit, opens it up, and puts it together, I don't believe you or anyone will fully appreciate the problem. Again, it's not the monitor, it's the stand - where there is a "locking mechanism" button on the back side *of the stand* that is supposed to lock the monitor into place on the vertical. After receiving three replacements units (one of them refurbished), I fully believe that this is a shipment lot problem from the manufacturer, so any new unit will probably duplicate the issue.
Order # 883243513
Case # 129564767
And if I can make a suggestion for the company: I believe it would be in Dell's best interest to have available the stand and the monitor on a seperate item basis so that if you have a problem with one, you don't have to send back the other just because they come as *one unit* and then possibly damaging the monitor (in this case) which would cause a higher loss factor to the company's bottom line than that of a stand itself.
Thanks again for your attention to the matter at hand - as a prior large share holder of the company, I hope that this will get the ball rolling in heading off additional headaches for the company....no less providing a more appealing conclusion to the problem itself.
Fib