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P1913 black after outage
Hi everyone. I'm new here, so hopefully I've provided enough usable information.
Model: P1913t
SN: CN-0PVGRC-74445-29H-816M
Rev: A00
Issue =
Following a power outage, the monitor does not display anything despite the blue light indicating the monitor is "on."
Symptoms =
-when plugged in, blue "on" indicator immediately turns on.
-will not go to "off" by pushing on button, blue indicator stays on regardless
-all buttons on monitor are unresponsive to pressing -- can't get anything to pop up on screen (from either computer or internally in monitor)
-computer and connection are both fine -- used the same cable to hook up another monitor and it works.
Does anyone know a what's wrong and/or what the solution to this is?
Thanks for your help!
-jd
DELL-Chris M
Community Manager
Community Manager
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September 17th, 2014 21:00
It is very possible that the power outage has damaged an internal component in this 12 year old monitor. We do not repair monitors, we simply replace them under warranty. You will need to take it to a local TV repair store and have them troubleshoot it.