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18 Posts
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2031
May 31st, 2019 13:00
P2417H, lines
Hello,
I do have a problem with my P2417H. There are some horizontal stripes which are annoying and decrease comfort of using my desktop. What I have tried so far:
**factory setting in P2417H menu
**change display port cable
**use different graphic cards
**use different monitor as well (everything on it runs fine, so GPUs are fine)
**install those dell drivers(and also uninstall them)
**complete reinstall of operating system
**updated my graphic card drivers(also used some older ones)
I am 100% certain that fault is on P2417H side. I have also uploaded some video on YouTube to demonstrate my problem.
Thank you and have a nice day :).
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DELL-Chris M
Community Manager
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June 1st, 2019 10:00
* For my notes, click my DELL-name and private message me the P2417H service tag number and 20 digit alphanumeric serial number so I can check its warranty and age
* From whom and when did you purchase this P2417H?
* Is the P2417H running at 1920x1080 60Hz in both the Windows Display Settings and the video card control panel?
* Run the P2417H disconnected from video card Built-in Diagnostics, page 55. Do you see the issue?
Holy99
18 Posts
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June 3rd, 2019 05:00
Bought it in the Czech republic before Christmas 2016 in one retail shop.
Yes, it runs both in 1080p with 60hz.
It does the same thing when I plug in my laptop via HDMI.
Holy99
18 Posts
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June 3rd, 2019 06:00
https://youtu.be/R_kMiCb0GZs
DELL-Chris M
Community Manager
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June 3rd, 2019 08:00
* Run the P2417H disconnected from video card Built-in Diagnostics, page 55. Do you see the issue?
* You must register this retail sold P2417H into your name using the form
Holy99
18 Posts
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June 5th, 2019 07:00
* nope
* already sent request for registering my product, as a previous owner, I typed there the retailer(shop) from whom I bought that monitor, if it was necesarry, I am able to share purchase contract
Dell-SreejithR
6 Operator
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3.4K Posts
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June 5th, 2019 09:00
Please share the following details on a private message.
Registered name -
Complete shipping address-
Contact # -
Alternate contact # -
Email address-
Purchase invoice copy-
Holy99
18 Posts
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June 17th, 2019 13:00
Already sent you, sir!
Holy99
18 Posts
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June 21st, 2019 12:00
Dell-SreejithR, why do you not respond?
DELL-Chris M
Community Manager
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June 24th, 2019 12:00
You replied that the issue was NOT seen when running the P2417H Built-in Diagnostics. This means the fault is not with the P2417H. The fault is either the cable or the Inspiron G3 15-3579.
Holy99
18 Posts
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June 24th, 2019 13:00
I have tried original cable as well as NEW bought cable. Same problem.
I have tried my GPU and then my friends GPU. Same problem.
I have tried to connect my laptop with TV. No problem.
=> tried it on 2 different devices
So I guess the problem is in monitor.
DELL-Chris M
Community Manager
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June 25th, 2019 06:00
Then read this.
Holy99
18 Posts
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June 26th, 2019 04:00
Why all replacements are refurbished/used?
My monitor is without any scratch and I like that. Sadly, the panel is not good.
DELL-Chris M
Community Manager
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June 26th, 2019 05:00
Because that has always been the Dell policy.