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mostashaar
1 Copper

P2418HZ, Skype cannot identify two integrated cameras

Good day, 

I'm facing a problem with a newly purchased monitor (Dell P2418HZ). It has an integrated camera. When I try to test it on Skype I cannot switch between the monitor camera and the laptop camera (Dell Laptop). it's only showing the laptop camera. When I go to Skype options -> Video devices, I can see the two cameras with the same name. Even if I choose the other one, it cannot be changed (Check the below image).

 

image001.png

 

Note that I tried to use the default Camera application, I can switch between cameras without any issue.

Update: After modifying the Registry name of the laptop. I'm able to switch between the two integrated cameras on Skype. I think the problem from the name itself, Skype treating it as one device. But this is not a direct solution for the problem. 

Any advice here?

Thanks in Advance.

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Moderator
Moderator

Re: P2418HZ, Skype cannot identify two integrated cameras

 

See pages 57-60 of the P2418HZ User's Guide. It explains that you should actually disable the laptop webcam prior to using the P2418HZ webcam.

"If you want to set up the monitor webcam as default setting, you need disable the notebook built-in webcam"

Then, when you disconnect the P2418HZ from the laptop, simply re-enable the laptop webcam for stand alone usage.

For my notes, send me via Private Message the monitor service tag number.

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ChrisBryan
1 Copper

Re: P2418HZ, Skype cannot identify two integrated cameras

I have this problem too. I've not tried the workaround in the manual, as it's not a solution - I do not want to set the monitor cameras to default; I want to be able to switch between them. The workaround implies that if I undock my laptop (which I do frequently during the day) there will be no camera until I manually enable it in Device Manager. 

So, back to the original question - how do I swith between the integrated laptop camera and the monitor camera? 

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Moderator
Moderator

Re: P2418HZ, Skype cannot identify two integrated cameras

 

As I previously showed, it is either one or the other. You cannot have both camera enabled and simply switch between them. The fault lies with Skype's inability to work with two different camera. So you have to disable one. You would have to pursue a "fix" for this from Skype. They will have to update their software to be able to see and choose from multiple active cameras. mostashaar showed via a registry hack that the Skype software can do it. But Skype would have to fix this within their software.

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