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P2418HZ, Skype cannot identify two integrated cameras
Good day,
I'm facing a problem with a newly purchased monitor (Dell P2418HZ). It has an integrated camera. When I try to test it on Skype I cannot switch between the monitor camera and the laptop camera (Dell Laptop). it's only showing the laptop camera. When I go to Skype options -> Video devices, I can see the two cameras with the same name. Even if I choose the other one, it cannot be changed (Check the below image).
Note that I tried to use the default Camera application, I can switch between cameras without any issue.
Workaround: After modifying the Registry name of the laptop. I'm able to switch between the two integrated cameras on Skype. I think the problem from the name itself, Skype treating it as one device. But this is not a direct solution for the problem.
Any advice here?
Thanks in Advance.
DELL-Chris M
Community Manager
Community Manager
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54.1K Posts
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May 1st, 2018 06:00
That is an interesting registry edit workaround.
According to pages 57-60 of the P2418HZ User's Guide. It explains that you should actually disable the laptop webcam prior to using the P2418HZ webcam.
"If you want to set up the monitor webcam as default setting, you need disable the notebook built-in webcam"
Then, when you disconnect the P2418HZ from the laptop, simply re-enable the laptop webcam for stand alone usage.