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September 1st, 2020 00:00

P2421, Windows 10 Enterprise 64-bit, can't install driver

When trying to install the driver under Windows 10 Enterprise 64-bit (as an administrator), I get the following error message:

Dell P2421 Driver Install Error Message.png

Any idea what's going on?

4 Posts

December 14th, 2020 08:00

A new version dated December 14, 2020 is available (DELL_P2421-MONITOR_A00-00_KR98K.exe). And it's working!

 

4 Posts

October 30th, 2020 08:00

Same here:

P2421_1.PNG

 

P2421 on fully patched W10Pro

 

 

October 31st, 2020 01:00

Thanks for your response.

I know it can't be due to anything on my system, because it's a super clean setup with absolutely ZERO issues.

4 Posts

October 31st, 2020 08:00

And this is what happens when I rightclick on "P2421.inf" and choose "Install":

P2421_3.PNG

After that there is nothing to find in any eventlog.

October 31st, 2020 12:00

I'm getting the same error message, but in English and not in German (because I have an English OS install...)

4 Posts

November 26th, 2020 01:00

The issue is the driver is not digitally signed. DELL, please fix the drivers!

rowwt_0-1606383819388.png

 

November 26th, 2020 03:00

I don't think the lack of a digital signature is the issue here. I've installed unsigned drivers countless times...

If you look at the dialog from which you created a screenshot, you will notice that the "Next" button is active. That would not be the case if Windows would actually REJECT installation.

1 Message

November 28th, 2020 08:00

@Ralf G. R. Bergs  @rowwt  @KOPFteam Hey there, I am having the same issues. Did anyone manage to find a solution or workaround? 

November 29th, 2020 05:00

Nope, I continue to fail to install the driver...

4 Posts

November 29th, 2020 09:00

The Christmas may come earlier :)...

I've had a conversation with dell support. They'll look into the issue.

"Great. I appreciate your expertise. Considering the steps which you/we have already performed I will have to get this reviewed by our Product Engineering team as this may require their inputs. I will prepare a complete summary and forward the same to our product engineering team. This will require 1-2 business days to get back to you with a resolution"

December 3rd, 2020 12:00

Those "1-2 biz days" are now over -- any response from Dell?

December 15th, 2020 06:00

@rowwt: Confirmed.

Many thanks for letting us know.

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