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1 Rookie
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3 Posts
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1084
February 2nd, 2021 23:00
P2720D, DisplayPort does not connect
Hi,
For some reason I cannot get DisplayPort connection to work? HDMI works just fine. OSD settings tested: Auto, DP with no success. Restarted connected Laptop, shut down display, removed power cable for multiple minutes. Still same result. Screen informing that there's no connected Device in DisplayPort.
Br,
Petri
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DELL-Chris M
Community Manager
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56.9K Posts
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February 3rd, 2021 04:00
To help our users assist in troubleshooting, they need more data =
* To what specific PC model is the monitor connected?
* What operating system is running on the PC?
* What specific video card/GPU is installed in the PC?
* List all of the video card/GPU video out ports
* Are you testing using the provided DP to DP cable?
PeteAn
1 Rookie
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3 Posts
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February 3rd, 2021 22:00
PC model: Latitude 7380
OS_ Windows 10 Enterprise
GPU: Intel HD Graphics 620
Ports: HDMI, DVI, VGA, DisplayPort, Built-in display
Cable: I'm using a HAMA cable:
https://uk.hama.com/00135724/hama-usb-c-adapter-cable-for-hdmi-ultra-hd-180-m
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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February 4th, 2021 05:00
The hama cable you linked is designed to do this =
PC USB Type-C port --> Hama USB Type-C to HDMI cable --> Monitor HDMI in port
"For connecting a PC/notebook/MacBook/tablet computer via USB-C to a HDMI monitor"
Your port description is confusing, "Ports: HDMI, DVI, VGA, DisplayPort, Built-in display". According to the online documentation;
Latitude 7380 video out ports = USB Type-C/DP, HDMI
P2720D video in ports = HDMI/DP
Possible setups =
Latitude 7380 USB Type-C/DP --> Hama USB Type-C to HDMI cable --> P2720D HDMI in port
Latitude 7380 HDMI --> HDMI to HDMI cable --> P2720D HDMI in port
Latitude 7380 USB Type-C/DP --> USB Type-C to DP cable --> P2720D DP in port
Dell-Geoffrey R
6 Operator
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159 Posts
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February 7th, 2021 02:00
Hi,
I'm following up to check if the information provided to you by DELL-Chris M was helpful?
Geoffrey
PeteAn
1 Rookie
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3 Posts
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February 8th, 2021 01:00
Tested with second cable.
DELL-Chris M
Community Manager
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232.1K Points
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February 8th, 2021 05:00
What was the result of, "Tested with second cable"? What specific second cable?
Dell-Geoffrey R
6 Operator
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159 Posts
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February 9th, 2021 00:00
Hi,
We are waiting for your reply to our previous message. Feel free to contact us any time. We are available round the clock.
Geoffrey