To help our users assist in troubleshooting, they need more data =
* To what specific PC model is the monitor connected? * What operating system is running on the PC? * What specific video card/GPU is installed in the PC? * List all of the video card/GPU video out ports * Are you testing using the provided DP to DP cable?
The hama cable you linked is designed to do this = PC USB Type-C port --> Hama USB Type-C to HDMI cable --> Monitor HDMI in port "For connecting a PC/notebook/MacBook/tablet computer via USB-C to a HDMI monitor"
Your port description is confusing, "Ports: HDMI, DVI, VGA, DisplayPort, Built-in display". According to the online documentation;
Latitude 7380 video out ports = USB Type-C/DP, HDMI P2720D video in ports = HDMI/DP
Possible setups = Latitude 7380 USB Type-C/DP --> Hama USB Type-C to HDMI cable --> P2720D HDMI in port Latitude 7380 HDMI --> HDMI to HDMI cable --> P2720D HDMI in port
Latitude 7380 USB Type-C/DP --> USB Type-C to DP cable --> P2720D DP in port
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 3rd, 2021 04:00
To help our users assist in troubleshooting, they need more data =
* To what specific PC model is the monitor connected?
* What operating system is running on the PC?
* What specific video card/GPU is installed in the PC?
* List all of the video card/GPU video out ports
* Are you testing using the provided DP to DP cable?
PeteAn
1 Rookie
•
3 Posts
0
February 3rd, 2021 22:00
PC model: Latitude 7380
OS_ Windows 10 Enterprise
GPU: Intel HD Graphics 620
Ports: HDMI, DVI, VGA, DisplayPort, Built-in display
Cable: I'm using a HAMA cable:
https://uk.hama.com/00135724/hama-usb-c-adapter-cable-for-hdmi-ultra-hd-180-m
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 4th, 2021 05:00
The hama cable you linked is designed to do this =
PC USB Type-C port --> Hama USB Type-C to HDMI cable --> Monitor HDMI in port
"For connecting a PC/notebook/MacBook/tablet computer via USB-C to a HDMI monitor"
Your port description is confusing, "Ports: HDMI, DVI, VGA, DisplayPort, Built-in display". According to the online documentation;
Latitude 7380 video out ports = USB Type-C/DP, HDMI
P2720D video in ports = HDMI/DP
Possible setups =
Latitude 7380 USB Type-C/DP --> Hama USB Type-C to HDMI cable --> P2720D HDMI in port
Latitude 7380 HDMI --> HDMI to HDMI cable --> P2720D HDMI in port
Latitude 7380 USB Type-C/DP --> USB Type-C to DP cable --> P2720D DP in port
Dell-Geoffrey R
4 Operator
•
159 Posts
0
February 7th, 2021 02:00
Hi,
I'm following up to check if the information provided to you by DELL-Chris M was helpful?
Geoffrey
PeteAn
1 Rookie
•
3 Posts
0
February 8th, 2021 01:00
Tested with second cable.
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 8th, 2021 05:00
What was the result of, "Tested with second cable"? What specific second cable?
Dell-Geoffrey R
4 Operator
•
159 Posts
0
February 9th, 2021 00:00
Hi,
We are waiting for your reply to our previous message. Feel free to contact us any time. We are available round the clock.
Geoffrey