Unsolved
2 Posts
3
2196
April 9th, 2020 02:00
P2720DC, MacBook Pro, no USB Type-C signal
Hi, first time post. My USB Type-C connection from my P2720DC to my MacBook Pro suddenly stopped working? I'm using HDMI as a workaround. The USB Type-C connection still works for charging but the display is no longer detected. Anyone else facing similar issues or know a workaround? I've tried several different cables and it's the same result.
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DELL-Cares
Moderator
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27.5K Posts
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April 9th, 2020 20:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Chris M
Community Manager
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56.9K Posts
0
April 10th, 2020 07:00
Read through this. The P2720DC drivers page only shows Windows OS drivers. It does not show any macOS drivers. Is there a Windows 10 PC to test the P2720DC? Have you started a thread on the Apple Forum to seek assistance from other Apple users?
McGinge
2 Posts
2
May 2nd, 2020 10:00
Hi, I've just tested with a Windows Device - the same behaviour persists - the display is passing power through USB-c but no signal.. Any ideas?
If the P2720DC USB Type-C fails to show on a Windows PC USB Type-C port, then contact DELL-Cares via private message. Provide the following data =
P2720DC Service Tag
P2720DC 20 digit serial number
Complete troubleshooting