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9 Posts

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May 29th, 2020 15:00

P4317Q, not recognized by DDM

DDM (Dell Display Manager) doesn't recognize my new P4317Q for some reason?

OS: Windows 10 x64

GFX Card: NVIDIA GeForce GTX 1650

3 Apprentice

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426 Posts

May 30th, 2020 01:00

The reason should be revealed in the DDM log: while holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report"  from the popup menu; then post the log here.

9 Posts

May 30th, 2020 03:00

Diagnostic Report, generated 5/30/2020 (10.0.18363)
Copyright (c) 1995-2020, EnTech Taiwan.
Version = 1.50.0.1996
OS = 10.0.18363.2 x64
Mechanism = 3
Account = Standard
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe" /open
////////////////////////////////////////
LastRC = 0x00000000
LastCheck = 0x0000ABCD
HintShown = 0x00000001
AutoRestoreWindowLayout = 0x00000000
EnumErrorCount = 0x00000000
////////////////////////////////////////
13:29:58.055...Log opened
13:29:58.062...WinOS = 18363
13:29:58.104...LanguageID = 00000809 00000809 00000409
13:29:58.109...Build = 1.50.0.1996
13:29:58.109...Windows handles = 000201B4 0001010E 000101BA
13:29:58.109...OS monitor sleep timeout value = 900 ms.
13:29:58.109...Applied DPI = 96-192
13:29:58.110...VM = 0
13:29:58.110...Registered DDM popup hotkey = Shift+Ctrl+D 6044
13:29:58.110...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
13:29:58.111...Registered application window hotkey = Shift+Ctrl+Ins 602D
13:29:58.114...Remote asset management = 1
13:29:58.114...Remote registry service state = 4
13:29:58.224...WMI service state (unless firewalled) = 1
13:29:58.399...Starting enumeration
13:29:58.470......Error: getting physcial monitor array (0x00000490) = Element not found
13:29:58.474......Error: getting physcial monitor array (0x00000490) = Element not found
13:29:58.538...Skipping unsupported device MONITOR\VSC732E\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:29:58.543......Status = 00000000
13:29:58.547......Status = 00000000
13:29:58.549...Skipping unsupported device MONITOR\VSC6F2E\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
13:29:58.552......Status = 00000000
13:29:58.552...Ending enumeration
13:29:58.559...New=VSC732E.0001 VSC6F2E.0003
13:29:59.198...Video power down timeout = 900
13:29:59.198...User session connect
13:29:59.203...Display powered ON
13:30:01.297......Error: getting physcial monitor array (0x00000490) = Element not found
13:30:01.300......Error: getting physcial monitor array (0x00000490) = Element not found
13:30:01.419...Open = Ok
13:30:25.552...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
13:30:25.552...Dump: complete Windows device enumeration
13:30:25.552...1.DeviceName = \\.\DISPLAY1
13:30:25.552.....DeviceFlags = 00000001
13:30:25.552.....DeviceString = NVIDIA GeForce GTX 1650
13:30:25.552.....DeviceID = PCI\VEN_10DE&DEV_1F82&SUBSYS_86B91043&REV_A1
13:30:25.552.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{EADEAC77-8AF8-11EA-A9DA-B42E99D68295}\0000
13:30:25.554.....a.MonitorName = \\.\DISPLAY1\Monitor0
13:30:25.554.......MonitorFlags = 00000003
13:30:25.554.......MonitorString = ViewSonic VA2446 SERIES
13:30:25.554.......MonitorID = MONITOR\VSC732E\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:30:25.554.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
13:30:25.554.......Raw EDID = 00FFFFFFFFFFFF005A632E730101010127180104A5341D78262CC5A45650A1280F5054BFEF80B300A940A9C095009040818081408100023A801871382D40582C450009252100001E000000FF005453543134333932333134320A000000FD00324B185211000A202020202020000000FC0056413234343620534552494553003C
13:30:25.556...2.DeviceName = \\.\DISPLAY2
13:30:25.556.....DeviceFlags = 00000005
13:30:25.556.....DeviceString = NVIDIA GeForce GTX 1650
13:30:25.556.....DeviceID = PCI\VEN_10DE&DEV_1F82&SUBSYS_86B91043&REV_A1
13:30:25.556.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{EADEAC77-8AF8-11EA-A9DA-B42E99D68295}\0001
13:30:25.557...3.DeviceName = \\.\DISPLAY3
13:30:25.557.....DeviceFlags = 00000001
13:30:25.557.....DeviceString = NVIDIA GeForce GTX 1650
13:30:25.558.....DeviceID = PCI\VEN_10DE&DEV_1F82&SUBSYS_86B91043&REV_A1
13:30:25.558.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{EADEAC77-8AF8-11EA-A9DA-B42E99D68295}\0002
13:30:25.559.....a.MonitorName = \\.\DISPLAY3\Monitor0
13:30:25.559.......MonitorFlags = 00000003
13:30:25.559.......MonitorString = ViewSonic VA2246 SERIES
13:30:25.559.......MonitorID = MONITOR\VSC6F2E\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
13:30:25.559.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
13:30:25.560.......Raw EDID = 00FFFFFFFFFFFF005A632E6F01010101021D010380301B782E84D5A25A52A2260D5054BFEF80B300A940A9C095009040818081408100023A801871382D40582C4500DD0C1100001E000000FF00545350313930324A303635380A000000FD00324B185211000A202020202020000000FC005641323234362053657269657300BA
13:30:25.561...4.DeviceName = \\.\DISPLAY4
13:30:25.561.....DeviceFlags = 00000000
13:30:25.561.....DeviceString = NVIDIA GeForce GTX 1650
13:30:25.561.....DeviceID = PCI\VEN_10DE&DEV_1F82&SUBSYS_86B91043&REV_A1
13:30:25.561.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{EADEAC77-8AF8-11EA-A9DA-B42E99D68295}\0003
13:30:25.563...Total number of monitors enumerated = 2
13:30:25.563...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

9 Posts

May 30th, 2020 04:00

I tried that, didn't allow me to post it here...

I tried uploading the file itself, but it said that it isn't supported...

3 Apprentice

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426 Posts

May 30th, 2020 04:00

Just open the file you saved in Notepad, then cut and paste the content here.

DDM logs and reports are in simple ASCII text format.

9 Posts

May 30th, 2020 04:00

How can I send this file?

Posting its content doesn't let me send it here...

Should I upload it to another site or something like that?

9 Posts

May 30th, 2020 05:00

I know how to copy & paste, lol...

I sent them an email, thanks.

3 Apprentice

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426 Posts

May 30th, 2020 05:00

Note sure why you'd be unable to do that. In Notepad, Edit menu > Select all, then Edit menu > Copy. Then place your cursor into the Body of a Reply message here, right-click and select Paste.

If that doesn't work, try emailing the report file to dell.support@entechtaiwan.com along with a link to this thread.

 

9 Posts

May 30th, 2020 08:00

This didn't work:

 

This looks to be a Windows device configuration error (a ViewSonic monitor is registered, but not the P4317), with a likely easy fix.

1. Open the “Run” dialog box by pressing and holding the Windows key, then press the R key (“Run”)
2. Enter "devmgmt.msc" and click OK to start Device Manager
3. Delete (uninstall) every entry listed *under* the "Monitors" category (NOT the "Monitors" category itself!)
4. Go up to the Action menu, and select "Scan for hardware changes"

Try DDM again. If it still does not find any monitors, do this:

5. Repeat steps 3 and 4 above a second time
6. Delete (uninstall) every entry listed *under* the "Display adapters" category (NOT the "Display adapters" category itself!)
7. Go up to the Action menu, and select "Scan for hardware changes"

Try DDM again.

9 Posts

May 30th, 2020 13:00

I'm trying...

Maybe it's an issue with Nvidia drivers? or windows?

3 Apprentice

 • 

426 Posts

May 30th, 2020 13:00

There is no P4317 in Device Manager, just a couple of 22" ViewSonic VA2246s. The P43 just is not there. You need to fix that.

3 Apprentice

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426 Posts

May 30th, 2020 16:00

More likely to be something else you have installed...

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