S2340M Left side Image burn

Already did it, still had the same problems. The pictures above where when I was in the Built-in Diagnostics. I also did the factory reset, and continue to have the problem.

Hi kBlanker,

Please perform the Built-in Diagnostics to confirm the hardware functionality. Steps to perform Built-in Diagnostics are:

• Ensure that the screen is clean (no dust particles on the surface of the screen).
• Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
• Press and hold the Button 1 and Button 4 on the right side panel simultaneously for 2 seconds. A gray screen appears.
• Carefully inspect the screen for abnormalities.
• Press the Button 4 on the right side panel again. The color of the screen changes to red.
• Inspect the display for any abnormalities.
• Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text screens. The test is complete when the text screen appears. To exit, press the Button 4 again.
  
  
  
  
  
  
  
  
  

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer. Also try resetting the monitor to factory defaults. Here are the steps:

• Bring the OSD Menu on the screen and select the 'Other Settings' option.
  
  
  
  
  
  
  
• Use the arrow keys and select the Factory Reset option and then Reset All Settings option.
• Check the monitor performance.

Please refer to the link http://dell.to/120getF for more assistance on 'Troubleshooting Color or Luminance Uniformity on Flat Panel Monitors'.

Please reply if you have any questions.

Hi kBlanker,

It appears to be hardware issue and replacement might be required. You may send me the monitor information via private message (click my username and then click Start Conversation). Please include the following information:

• Complete Name of Owner.
• Email Address.
• Main and Alternate Contact Number.
• Shipping Address.
• Country of Purchase.
• Country where monitor is now.
• Monitor Serial Number.
• Purchase Order Number.

Please reply if you have any questions.