S2340M, how to reset?

* Open the S2340M User's Guide to page 17
* Open the Menu
* Go to Other Settings
* Go to Factory Reset
* Choose Reset All Settings

Windows 10 was not tested/validated on the S2340M. So Windows 10 will load a "generic" driver. Perhaps this is why Photoshop is not working? Unknown. You should ask on their Forum.

Hi Chris,

I was actually referring to your softMCCS post.  I followed your instructions, down to *Close the softMCCS box and *Click yes to save your changes.  The problem was when I closed the window, I got no save changes option. Seems like the changes should be saved before I exit the window??

But it looks like these instructions you sent to me here using the On Screen Display would accomplish the same thing?  What I encountered is that when I scroll to Factory Reset using the down arrow, and you say choose Reset All Settings (to the right of Factory Reset), there isn't a right arrow key to toggle to the right, just a check which takes me to a box saying Are you sure you want to reset to default settings. Which I assume is the same difference as your instructions? 

I went around and around on an Adobe forum with an Adobe Community Professional (ACP), who told me that when my system was updated to Windows 10 (without my permission!), I got a defective Dell S2340M monitor profile through Windows Update. He also said Dell's canned profiles are notoriously bad. He said I must have a valid monitor profile, and my only option was to buy calibration software and calibrate my monitor. He said there's no such thing as an "incompatibility" issue with Windows 10. 

I told him that for the 4 years I have used this monitor with Windows 7, the monitor profile was working beautifully for me. I never had to do a color calibration, my fine art prints came out a perfect match to the on-screen images and to the original art. Which is why I thought that if I restored the monitor to factory defaults, I could get the working S2340M monitor profile back. 

But if I do will that fix the problem? Are you saying there IS a compatibility issue with Windows 10? The generic sRBG profile is inadequate. I want the Dell profile back!

I was actually referring to your softMCCS post. I followed your instructions, down to *Close the softMCCS box and *Click yes to save your changes. The problem was when I closed the window, I got no save changes option. Seems like the changes should be saved before I exit the window?
* I thought MCCS was supposed to ask you if you wanted to keep the changes?

But it looks like these instructions you sent to me here using the On Screen Display would accomplish the same thing?
* Correct.

What I encountered is that when I scroll to Factory Reset using the down arrow, and you say choose Reset All Settings (to the right of Factory Reset), there isn't a right arrow key to toggle to the right, just a check which takes me to a box saying Are you sure you want to reset to default settings. Which I assume is the same difference as your instructions?
* If it ask you are you sure, then it worked.

I told him that for the 4 years I have used this monitor with Windows 7, the monitor profile was working beautifully for me. I never had to do a color calibration, my fine art prints came out a perfect match to the on-screen images and to the original art. Which is why I thought that if I restored the monitor to factory defaults, I could get the working S2340M monitor profile back.
* The monitor profile has to do with the drvier (inf/icm/cat), not the monitor reset. You had the Dell Windows 7 driver installed, therefore you had its driver ICM (color profile) installed in that operating system.

But if I do will that fix the problem? Are you saying there IS a compatibility issue with Windows 10? The generic sRBG profile is inadequate.
* I am saying that Dell never validated this monitor with Windows 10. Go to its driver page. You will see that we only provided Windows Vista/7/8/8.1 drivers. You can try to install the Windows 7/8/8.1 driver into Windows 10 via compatibility mode. But this was not tested by Dell.
* Download/save the driver to the Windows desktop
* Right click the driver executable
* Click Properties
* Click the Compatibility tab
* Check "Run this program in compatibility mode for:"
* Choose Windows 7

Hi Chris,

I thought I sent this to you this morning....I had already gone to the Dell drivers & downloads page and saw that it didn't appear there was a S2340M driver for Windows 10.  I gathered that the monitor was too old, and bought a new Dell U2415 monitor.  But apparently it uses the same generic sRGB profile that the S2340M monitor used when Win 10 threw out the "defective" Dell color profile. The sRBG profile throws off the color of dozens of existing fine art files that were perfectly matched on screen and in print to the original artwork  I tried to find a Dell driver & color profile download for the U2415 but couldn't find one online. Does such a profile exist?

I tried your suggestion to install the Win 7 driver via compatibility mode, downloaded the driver but it didn't give me a save to option, so I dragged the file from downloads onto the desktop, chose Win 7 compatibility mode, clicked ok but didn't see that the file ran.

Right clicked the application again & chose open, got a message "select the folder where you want to unzip the files to", which was C:\Dell\Drivers\WG9NC, got a message "files were successfully unzipped". So did it run?  If so it didn't work, still get the "defective" error message.

So at this point are my only options to either go back to Windows 7 which worked with my old monitor (worked great) or be forced to buy calibration software for the new monitor that works with Windows 10?

The U2410 does not have a specific Windows 10 driver. So Windows 10 is installing a generic PNP driver for it.

* Open the Device Manager- Monitors
* If you see the specific monitor there (S2340M or U2410), then the driver installed. If you see PNP monitor, the driver did not install

With these older monitors, might be easier to go back to Windows 7.