* Turn the computer and monitor off * Disconnect all cables from the monitor including the power cable * Press the monitor power button in for 30 seconds * Reconnect the monitor cables to the monitor and the computer video card. There should only be one video cable connecting the monitor to the video card * Turn the monitor on, then the computer and retest
so I've used the dell monitor on my old computer for a while and it has the same problems with the power saving mode. i also used my old monitor with my new computer and there hasn't been any problems. im starting to think that the monitor can't be fixed.
DELL-Chris M
Community Manager
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56.9K Posts
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December 16th, 2015 11:00
* Turn the computer and monitor off
* Disconnect all cables from the monitor including the power cable
* Press the monitor power button in for 30 seconds
* Reconnect the monitor cables to the monitor and the computer video card. There should only be one video cable connecting the monitor to the video card
* Turn the monitor on, then the computer and retest
Michael_03
4 Posts
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December 18th, 2015 12:00
The power button on the monitor isn't really a "button" it's just a touch sensor so would holding it down for 30 seconds still work?
DELL-Chris M
Community Manager
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56.9K Posts
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December 18th, 2015 13:00
Good point. Test it on another computer. If the issue follows the monitor, get it exchanged.
Michael_03
4 Posts
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December 18th, 2015 17:00
I used my old monitor and it doesn't seem to have the same problem as the newer one
Michael_03
4 Posts
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January 29th, 2016 17:00
so I've used the dell monitor on my old computer for a while and it has the same problems with the power saving mode. i also used my old monitor with my new computer and there hasn't been any problems. im starting to think that the monitor can't be fixed.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 29th, 2016 21:00
Get it exchanged.