The full screen red, green, blue, etc.means that the BurnIn mode has been turned on in the internal FSM (Factory Service Menu).
Dell policy concerning FSM The monitor internal FSM is only used by our monitor manufacturer service center. Dell Technical Support cannot assist you with the FSM. If you break the monitor by making some other change in the FSM, the purchased warranty is voided.
Knowing the risk, if you decide to enter the FSM, remove the check from BurnIn. Then exit the FSM. A full power off may turn BurnIn back on. Or get a used/refurbished exchange if still inside the purchased warranty period.
If you mean by internal Factory service menu, the 4th button (near the power button), I can access it. I've tried removing the BurnIn mode by unchecking it, but it comes back right away, when you close the monitor. It seems the monitor forgets all changes done on the monitor after being turn off.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 31st, 2017 11:00
The full screen red, green, blue, etc.means that the BurnIn mode has been turned on in the internal FSM (Factory Service Menu).
Dell policy concerning FSM
The monitor internal FSM is only used by our monitor manufacturer service center. Dell Technical Support cannot assist you with the FSM. If you break the monitor by making some other change in the FSM, the purchased warranty is voided.
Knowing the risk, if you decide to enter the FSM, remove the check from BurnIn. Then exit the FSM. A full power off may turn BurnIn back on. Or get a used/refurbished exchange if still inside the purchased warranty period.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 31st, 2017 05:00
And prior to the BurnIn mode appearing, did you at anytime enter the internal FSM (Factory Service Menu)?
IceToad
2 Posts
0
December 31st, 2017 11:00
If you mean by internal Factory service menu, the 4th button (near the power button), I can access it. I've tried removing the BurnIn mode by unchecking it, but it comes back right away, when you close the monitor. It seems the monitor forgets all changes done on the monitor after being turn off.