We do not repair monitors. This "customer caused damage" is not covered by the Dell monitor standard warranty. For Dell to exchange it, at the point of purchase from Dell, you would have to had purchased the additional Accidental Damage/Complete Care warranty.
DELL-Chris M
Community Manager
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56.9K Posts
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January 27th, 2019 11:00
We do not repair monitors. This "customer caused damage" is not covered by the Dell monitor standard warranty. For Dell to exchange it, at the point of purchase from Dell, you would have to had purchased the additional Accidental Damage/Complete Care warranty.