S2417DG, button issues, PSM

Question

So I have just received my S2417DG today, and none of the buttons work. One of the weird things though are that the monitor when plugged into power shows 'The Power Saving function is ON, When there is no signal for certain period, the monitor with go into Power Saving. To wake up the monitor, press any menu button. You can also choose to disable the function in the monitor menu.' Another is that even though the power button does not work the monitor is on and displays when my PC boots with the DP cable attached. It would be nice if there was a fix and not to just send it back.

DELL-Chris M · Answer

We need more data before we can troubleshoot;

* Was this monitor purchased directly from Dell as New?
* If not from Dell, from whom did you purchase this Dell monitor?
* What is the non-private 20 digit S/N?
* What is the non-private A0x revision?

* What operating system?
* What specific PC model?
- If a Desktop PC, what video card? What video out ports are on the video card?
- If a Laptop PC, what video out ports are on the Laptop?
* Show in detail how the monitor is connected to the PC using all ports and cabling. Example =
PC GTX 1080 DP out port --> DP to mDP cable --> U2414H mDP in port
PC USB port --> U2414H USB upstream cable --> U2414H USB upstream port
* Have you gone into the monitor Menu- Others and reset to Factory Defaults, then retested?

Naguyen · Answer

This monitor was purchased from Amazon and sold by Amazon.com services. The S/N is CN-0YNY1D-QDC00-897-0GVU and the revision is A05. The operating system is Windows 10. The PC specifications are cpu:
CPU i5-8600k
GPU EVGA GTX 1080
motherboard ASUS TUF z370 plus gaming
The video card has ports for HDMI, DP, and DVI. The ports are connected by the 1080 DP to the S2417DG DP and a PC USB 3.0 port to the S2417DG USB 3.0 upstream port. I am unable to go into the monitor settings, as the button does not do anything.

DELL-Chris M · Answer

* Turn the PC and S2417DG off* Disconnect all cabling from the S2417DG including the power cable* Press the S2417DG power button for 8 seconds* Reconnect ONLY the power cable to the S2417DG* Go to page 40 and attempt to run the S2417DG Built-in Diagnostics* If the buttons fail to function to run the S2417DG Built-in Diagnostics, you have two options =- Return the S2417DG to Amazon and ask for a refund or exchange- Transfer the ownership of the S2417DG service tag number from Amazon into your name. Then read this

Monitors

S2417DG, button issues, PSM

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