Click the blue DELL-Cares username. Their profile page will appear. On the right click, "Send this user a private message". They will need the private monitor Service Tag and 20 digit serial number. Check the rear label. Or you can click the red, "Get help now" icon on the right to start a live chat session.
You should read through the online AMD FreeSync S2422HG User's Guide. Page 44 shows the Factory Reset. Page 52 discusses the stand alone Built-in diagnostics. DELL-Cares will need to see pictures of the Built-in diagnostics colored screens.
Our users out here will need more data from you before they can troubleshoot = * To what specific PC model is the monitor connected? * What operating system is running on the PC? * What specific video card GPU is installed in the PC? * List all of the video card GPU video out ports * Then detail how the video card GPU is connected to the monitor using which ports and cable
DELL-Chris M
Community Manager
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56.9K Posts
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March 30th, 2022 06:00
Click the blue DELL-Cares username. Their profile page will appear. On the right click, "Send this user a private message". They will need the private monitor Service Tag and 20 digit serial number. Check the rear label. Or you can click the red, "Get help now" icon on the right to start a live chat session.
You should read through the online AMD FreeSync S2422HG User's Guide. Page 44 shows the Factory Reset. Page 52 discusses the stand alone Built-in diagnostics. DELL-Cares will need to see pictures of the Built-in diagnostics colored screens.
Our users out here will need more data from you before they can troubleshoot =
* To what specific PC model is the monitor connected?
* What operating system is running on the PC?
* What specific video card GPU is installed in the PC?
* List all of the video card GPU video out ports
* Then detail how the video card GPU is connected to the monitor using which ports and cable