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January 19th, 2021 12:00

S2721DGF, MacBook, C925E Logitech Webcam not working

Hi there,

Switched monitors from Dell S2421H to S2721DGF this past weekend. 

On the S2421H, I had the C925E Logitech Webcam plugged into the monitors USB-A port, then connected to my Macbook via USB-C and it worked perfectly.

For the new S2721DGF, I have the Webcam plugged into the USB-A port on the back of my S2721DGF, and then to my MacBook via a HDMI hub.

Unfortunately, the Webcam doesn't seem to connect to my MacBook via this method. I get a green flashing light on the Webcam, and it's not detected by the MacBook. Is this method of connecting the Webcam not compatible / providing enough power for the device?

Thanks for your help!

Community Manager

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January 20th, 2021 06:00

Per the online S2721DGF User's Guide page 11, the provided USB 3.0 upstream cable must be connected from the S2721DGF #7 USB upstream port to a USB-A port on the PC.

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