3 Posts
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365
May 30th, 2022 13:00
S3221QS, right speaker is distorted
I'm on my second S3221QS with this issue. Right speaker has what sounds like digital distortion on audio peaks. Anybody else?
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3 Posts
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365
May 30th, 2022 13:00
I'm on my second S3221QS with this issue. Right speaker has what sounds like digital distortion on audio peaks. Anybody else?
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Brad L (retired)
11 Legend
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2.7K Posts
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June 23rd, 2022 09:00
Status Update: replacement monitor resolved the issue.
DELL-Chris M
Community Manager
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May 31st, 2022 05:00
* Are you saying that both the original S3221QS and the replacement/exchanged S3221QS have the same right speaker issue?
* What PC model?
* What operating system?
* Explain in detail how the S3221QS is connecting to the PC using all ports and cabling
* What audio apps are you using to show the audio issue?
Scotty1386
3 Posts
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May 31st, 2022 13:00
Yes, appears to be the same issue.
Windows 10 on the ASUS is normally have hooked up, and W11 in the Dell
Opened another ticket before I saw this email.
. TOS76>
ASUS laptop, HDMI direct to monitor, no docking station.
Also tested by plugging that same HDMI cable into my Dell Ispiron 15 3211. Same issue.
Source - Mostly playing Youtube videos.
Same progression in this monitor that I saw in the last one. This one was good for a week or two and then I started noticing some distortion - almost imperceptible. Started getting worse each day (same as the last monitor).
Monitor has 2 USB (mouse, keyboard), HDMI. That's all.
DELL-Chris M
Community Manager
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June 1st, 2022 05:00
The Dell agents will need to hear the distortion via a video file. Per the online S3221QS User's Guide page 26, the recording must be done from a minimum of 3ft from the S3221QS panel which is the distance of the users head from the panel =

Scotty1386
3 Posts
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June 1st, 2022 06:00
And where would I post this video file so you can see/hear it? It will be way too large to email.
DELL-Chris M
Community Manager
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June 1st, 2022 07:00
You will need to use a file hosting site like Dropbox or Google Drive. Then send the link to the agent via one of their private messages.