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SP2309W monitor blanks out with DVI-D cable (using ATI X1300 graphics card)
Hi,
I have bought the SP2309W monitor and am using it with a Win XP machine having an ATI Radeon X1300 graphics card (256MB) which supports a max resolution of 2048 x 1536 according to it's specs.
The monitor works fine with the VGA connector at all the resolutions upto the max resolution of 2048 x 1152. But when I connect it using the DVI-D cable supplied along, it starts blinking, i.e. goes blank for a couple of seconds and then comes up again for a second and goes blank again and this pattern keeps repeating. However it works fine if I bring down the resolution to 1280 x 1024.
Any ideas what might be wrong? Is the DVI-D cable faulty or something.
Could someone help please.
Thanks
Arvinder
DELL-Chris M
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August 12th, 2010 18:00
Look at this picture and then at the connector on your video card. Which one is it? Now look at the cable we sent, Which one is it?
arvinderp
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August 12th, 2010 18:00
Hi Chris...the connector on my video card and the cable both resemble the image marked as DVI-D (Dual Link).
DELL-Chris M
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August 12th, 2010 20:00
It could be the DVI cable. Do you have another one to test on?
arvinderp
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August 12th, 2010 20:00
I am taking a brand new DVI-D cable from my office to try out and will post the results tonight.
DELL-Chris M
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August 12th, 2010 20:00
When using DVI is the HZ set to 60?
arvinderp
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August 12th, 2010 20:00
Yes the refresh rate is set to 60 Hz.
arvinderp
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August 13th, 2010 00:00
Hi Chris,
My description of the connections was not correct earlier. I have just now checked the connections after coming home and here they are as shown in the images in your link...
Monitor - DVI-D (dual link)
Cable - DVI-D (single link)
Graphics Card connector - DVI-I (Dual link)
Now could you suggest what I need to do? Is it the cable which needs to be replaced or some adapter which can connect to the cable and then to the graphics card.
Thanks
Arvinder
DELL-Chris M
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August 13th, 2010 15:00
Are you in the Americas? If yes, I need the following in a private message. Click my username, click Send Message -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Operating system:
Video card:
Video card ports tested:
Reason/Issue:
Reason: Shipped DVI-D Single Link cable. Needed DVI-D Dual Link cable NG032
arvinderp
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August 13th, 2010 15:00
Hi Chris,
I am not in US but in New Zealand. So what do I need to do?
Arvinder
DELL-Chris M
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August 14th, 2010 20:00
You must contact them and get an exchange.