Support 2408WFP without servicetag or ordernumber

Why do so impossible? It is so hard to trace on based of product numbers? And I don't know where the monitor is bought because it is bought by a multinational...

It is quite strange because it is produced in March '08 in Czech Republic, standard warranty is three years. So it should be in warranty only the administration of Dell is somehow not perfect to trace product numbers :emotion-6:.

You cannot get warranty support on this monitor without the Dell order number. The 3 year warranty is tied to the order number.

 It is so hard to trace on based of product numbers?
* Yes, it is impossible to trace off of the monitor PPID number.

So there is totally no alternative even the monitor is produced in March 2008?

Correct.

Thats probably OK for customers ordering directly from Dell.

I am from Slovenia and there is no Dell store, products are sold by (AFAIK) authorized (re)sellers. So, in my case I am not Dell customer as I bought particular monitor from Slovenian company named "Asbis". Unless "customer number" is same as "customer p.o." on box, I dont have any other info (receipt is between me and Asbis, Dell not mentioned).

After reading this forum I really doubt that by your terms I certify for "owner". Without required info I can't check anything, I am completely dependant on good will of Asbis ppl, they provide *my* customer number or not.

Thanks for info, its a start for digging ... And GL to other owners, who are in same situation.

We can look for the order number using the customer number.

It's strange for a manufacture as Dell which is known for it's process (just-in-time). That they cannot trace a monitor to it's production date and show me the warranty, just some service. Besides it it's a known failure with Dell monitor 2408, like the Dell XPS M1330 with the Nvidia GPU.

It's the same with my story of the XPS M1330 with Nvidia GPU. I bought it second hand in the Netherlands when I was in Finland the GPU failed, known problem. The Dutch service cannot help me because I didn't know the correct owners name, they didn't even wanted to tell me how to help me. I phoned next day Dell Finland and next day they were repairing my laptop, they didn't ask. But this is off topic, i know.

When a monitor is manufactured, they put the PPID number on it so we know the build date and the build location. That stock of monitors is then shipped in bulk to our processing center. At anytime there might be 4 or 5 monitor stocks all mixed up. When a customer orders a monitor, the Order number is created and tied to the purchaser. A monitor is then pulled from the processing center and shipped. We don't care which one, just that it matches the model you purchased. So you can see that what ties you to a monitor is the Order number, not the PPID.

Can you trace on a company in a certain country. I think because the monitor is purchased from the USA and delivered in the EU because there is no trace within the Netherlands about the company.