U2413, Revision A00, concerned about problems

Question

U2413 has green reverse ghosting Body. I just received my U2413 from Dell last week but haven't opened it yet. When I ordered there was no way that I could find to request a Rev A02 version. The monitor I received is a Rev A00 with a manufacture date of April, 2013. For the Dell person/s reading this the s/n is CN-0XTXXK-72872-34F-ANFL. I am concerned about the green reverse ghosting issue and first became aware of it while reading some buyer comments on Amazon's listing of the monitor. I have not opened the box yet and considering requesting Dell to issue a call ticket for a pick up and replace it with a Rev A02 just for good customer service. Any further comments on this revision issue that haven't already been discussed. And, thanks from a new buyer for the detailed information I've read so far.

Thanks, Mike

DELL-Chris M · Answer

Mike, Did you purchase the U2413 from the New monitor website or from the Dell Outlet refurbished site?

mbrouphy · Answer

Hi Chris,   I purchased online from dell.com.  Here's the purchase information from the confirmation email:    Hope this helps. Please let me know if you need any additional info.  BTW - In the interim I have opened and installed the monitor on my tower system, a Gateway FX6800-01e with an ATI Radeon HD 4850 video card installed using Windows 8 Pro 64bit installed as an upgrade to Windows 7 64bit.  I've not performed the Dell Calibration procedure that keeps popping up a reminder. However, I've not done any image processing on it at this point either.  Your help is both appreciated and welcome...Thanks, Mike   Ps - You seem to get ragged on a lot for some reason. I've been in your shoes doing both onsite and phone support as a systems tech. Your job is to help and my job is to help you do that. Anything I can do to further that I will.

mbrouphy · Answer

Chris,

Thanks much. I'll go through the Dell calibration process and work on a few images and let you know what I find out. Right now I see no visible problems with the monitor. The color is great. Actually the other monitor on the system, a Dell U2001, is dull alongside.

Hopefully the information I sent you might give you a path back to the records for the monitor to tell you exactly what revision it is. At least that's what I could do back in my system tech days since I worked out of the plant and had a great working relationship with the techs on the line and in final test.

Thanks, Mike

DELL-Chris M · Answer

You should test that U2413. We received word that the factory is not changing the PPID serial number label. They are fixing them on their end but it cost too much to generate the new labels. So all New U2413 purchases regardless of the revision on the label should have the internal A02 fixes.

Monitors

U2413, Revision A00, concerned about problems

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