U2414H (Issues) Any other setup that doesn't require daisy chain

Question

I work in an enterprise environment where we have many of these monitors in 4 monitor configurations running on Dell 7010 desktops with Radeon 7000 graphics cards.

In this environment several users, utilize these pc's and configurations, and there are many issues on "all" of the machines where one monitor won't come back up, fails, etc... The users will log in, the monitor will work, and just shut off. OR they will lock their profile, come back, and it's off. It's generally the same monitor.

We have swapped out cables.

We have swapped out monitors.

We have swapped out video cards.

We have turned all the pc options to high performance.

We have put APC's on them and off of them just to make sure they were getting consistent power.

New and old catalyst drivers.

New daisy chain cables.

Used various DisplayPort 1.2 options on the monitor themselves.

Dell actually had to replace these with Revision 03, and the monitors still fail.

I looked on the AMD site and noticed that for me to use the DVI side (because these monitors don't have DVI on them) that I would need a DVI cable to display port that is "ACTIVE". However all of the cables I have found are DisplayPort to DVI (one way) cables. Which means of course, that they will not go from the DVI port on the video card to DisplayPort. We tried one that was offered by AMD and it does not work.

Does anyone else have any other ideas? OR know if there is a DVI to DisplayPort adapter/cables that ARE ACTIVE? Again, DisplayPort to DVI will NOT work.

Trying to find another idea before we get rid of all of our dell equipment.

Thanks

IssuesWNTBook · Answer

With all do respect, we were one of the reasons the a03 came out. Paying another 149.00 to get something to work, that should work already is not only insane, it's not an option. It's not like I am the only one with the issue either. Doing a search on line shows a plethora of issues with the 03 revision that DOES NOT WORK. Telling someone to go spend another 149.00 for 120 monitors that we have? Little much... And not a resolution to a broken firmware.

DELL-Chris M · Answer

Revision A03 should have corrected DP daisy chain issues. Below is the DVI to mDP converter. Video card DVI out --> DVI to mDP converter --> Dell mDP to DP cable --> Monitor DP in

DELL-Chris M · Answer

As far as I know, A03 is the latest revision. So getting more exchanges at this time would not help. But, considering that, "we were one of the reasons the A03 came out", your business must already have contact with the Dell Displays Team or some escalations team. You should re-initiate that contact and tell them that the A03 has not fixed the issues.

I was specifically answering your question about the DVI to mDP active converter =
I looked on the AMD site and noticed that for me to use the DVI side (because these monitors don't have DVI on them) that I would need a DVI cable to display port that is "ACTIVE". However all of the cables I have found are DisplayPort to DVI (one way) cables. Which means of course, that they will not go from the DVI port on the video card to DisplayPort. We tried one that was offered by AMD and it does not work. Does anyone else have any other ideas? OR know if there is a DVI to DisplayPort adapter/cables that ARE ACTIVE? Again, DisplayPort to DVI will NOT work.

IssuesWNTBook · Answer

Right, but the initial 'reason' for that was what? Because the DAISY CHAIN doesn't work. If the initial worried, there would be no need for the latter.

DELL-Chris M · Answer

You lost me on that. Not sure what you are saying. Go through the channels you used previously to send them the results of the A03s that they sent you.

Monitors

U2414H (Issues) Any other setup that doesn't require daisy chain

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