This post is more than 5 years old
3 Posts
0
6037
June 22nd, 2016 06:00
U2415 - Blinking / Not Working / Blank Screen
Monitor does not function as it should. It randomly blinks or turns off. Sometime it won't recognize my laptop when I plug it in ... I have to power it down, take the plug in and out, etc. and sometimes it doesn't fix the issue until I do a hard reset. I connect it via the provided cable, which is mDP to DP. This is not commensurate with my expectations for a monitor of this price and caliber. I have a ViewSonic monitor I use at my office without these issues and it was considerably less expensive.
(1) "Hard" reset the monitor
I hard reset the monitor. This fixes the issue temporarily, but any time I disconnect my laptop or leave my laptop idle for an hour or two and return, the issue resurfaces.
(2) Read through your monitor Manual
I read the monitor and performed the diagnostics. The monitor is functional per the tests.
(3) Restore the monitor to Factory Defaults using the monitor OSD (On Screen Display)
Same scenario as #1. Addresses the issue temporarily, but then resurfaces.
(4) Run the monitor Self-Test and BID (Built-in Diagnostic)
See #2. Monitor is working.
(5) Post your issue and all of the following data
Lenovo x240
Windows 8 Enterprise
Video card is stock
Laptop has mDP and VGA
Laptop power is high performance and sent to never put computer to sleep
Resolution per OSD is 1920x1200 @60Hz
Monitor was purchased from Dell via Amazon - not a reseller, listing said the order was fulfilled by Dell.
0 events found
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 22nd, 2016 15:00
Even though difficult, Dell Support in your region can still exchange the monitor.
Two things I would do before exchange, test the monitor and cable on a different computer. If available, test a different mDP to DP cable.
Monitors without a service tag number purchased from resellers (Amazon, Best Buy, Buy.com, Cost Co, Walmart, Sams, other online store, eBay, etc.)
* Based on the monitor 20 digit PPID serial number date code start date, Dell will warranty the monitor for 3 years for most monitors. There are exceptions (S2340M, S2340L, etc.) which only had 1 year warranties. 24" and smaller Dell monitors do not get a service tag number so you cannot "register" them using the Dell online tools
* You must contact Technical Support for your country (USA 1-866-618-2044) by phone. Tell them to open the Dell internal only Oracle Knowledge Information center
* In the search blank, they should enter PNP13081, then click Search. This brings up the article,
"Dell Monitor Replacement Policy and Procedure - Dell Global Policy". They should read Scenario 7
Scenario 7 =
Discussion:
The customer is unable to provide a Dell Order number or monitor Service Tag number. The only information the customer has is the 20 digit PPID serial number for the monitor.
Warranty Length:
3 years from the monitor manufacture date embedded in the 20 digit PPID serial number
Replacement Procedure:
Set up the monitor replacement against the dummy tag
* You would provide the following data to the representative if you ever need a monitor replacement within that 3 year period:
Brick or Online Store:
Monitor model:
Monitor 20 digit alphanumeric PPID serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue:
Troubleshooting performed:
BBdude83
3 Posts
0
June 22nd, 2016 14:00
I just noticed the "why you should buy from Dell" post.
"None of these reseller can provide a Dell Order number that states when they purchased the monitor from Dell. Without a Dell Order number, you cannot get through our web forms. This leads to all kinds of stress on you, the buyer.
An eBay seller may have a monitor that was sold out of your region (Americas/Euro/AsiaPacific). The service tag and express service code are still locked in the original region. This means that you have to transfer the service tag from them to yourself. But to do this, you need all of the original purchasers information (name, address, phone, email) which an eBay seller cannot provide."
I guess I'll be contacting Amazon to understand why they're stating the order is fulfilled by Dell if this is not the case. I imagine it would be in Dell's best interest to protect their brand and ensure Amazon does not falsely advertise orders are being fulfilled by Dell.
While Dell can assert this is stress on the customer, I would say it's stress on Dell. Since I can't get support on the web forums or via telephone because I bought it from Amazon, I'll simply return it and spend my money on a product supported by it's manufacture.
Adios!
BBdude83
3 Posts
1
August 1st, 2016 06:00
Just wanted to follow-up my prior post that I returned the monitor and purchased a different monitor from a company that supports its products, no matter where they're purchased from.
I won't be buying any Dell products going forward. Keep on keeping on Dell.
Suggest if you have the same problem, as many do (just read the reviews), return the product.