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January 21st, 2021 08:00

U2417H, color shift when connected with DP

I was using the Dell U2417H with my old laptop connected with HDMI. After a year of use screen started color shifts like color temperature blue to yellow. When I noticed it I factory reset settings and everything was back to normal. 2 weeks ago I bought a new computer combined with an old GT 610 gpu and I also used it with HDMI cable without any issues. But yesterday I just received my new gpu Nvidia 1660 Ti and tried to connect it with the DP cable provided with the Dell monitor and the color shifts are back. Tried resetting again the monitor to factory settings, tried reinstall driver both monitor and gpu, tried unplug power cable for a few hours but nothing changed and lastly run Dell's self diagnostics without any visible issues. Now Nvidia gpu and Dell monitor are connected with an HDMI cable and everything runs smoothly. Any advices of what is causing color shifts with the DP cable?

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January 22nd, 2021 02:00

We tried reaching you on a private message asking for the U2417H Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

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