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December 21st, 2020 17:00

U2421HE, Intel NUC 10i5fnh1, cannot install driver

Hello,

I cannot install the monitor operating system driver. The installer keep saying "The driver configuration is unchanged (exit code = -536870329) You may need to install the driver manually.". it also fails to install manually in Device Manager with error message "windows encountered error to install this driver.". I got an issue when my pc wake up from sleep refresh rate will turn down 30Hz by itself make screen flicker. I had to go to display adaptor properties to change it back to 59/60 Hz.(it's a bit annoy.). I'm  using U2421HE connect via USB Type-C cable with PC and this monitor daisy chained with U2419 via DP port. Please advise how do I fix this problem? 

Thanks in advance. 

Matt

Community Manager

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March 18th, 2021 12:00

I would start by not daisy chaining from that Intel NUC. Connect only the U2421HE and then try to install the driver.

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