U2713H Card Reader Not Working.

Chris, I went to the Dell technical support site and entered both my U2713H's service tag number and express service code, but both were not found.

Can you help me with this?  I did go through many exchanges with this monitor.

I said weeks (plural). No. That website does not send out an email. All you can do is periodically check the site.

Yeah, sorry, I thought I'd hit S, clearly not - thanks for confirmation.

You say it will take week (thats fine) should we expect an email confirmation or something when the assignment has been completed?

It will take many weeks for an exchanged service tag to be assigned to a user on the website.

The last exchange was made in late January / early February.  How many weeks exactly?  It's been a few months...

Ok, so i got my replacement monitor today after calling dell Europe and explaining everything to them (they hadn't heard of the issue which worried me at the time) and forwarding them to this thread. The manager "skim" read the forum thread and approved the replacement.

They asked me to email them my serial number and in this email i also stated "Please could you check that the replacement monitor is the NEW FIXED version and not a refurb or old version."

I had a feeling that I would get an old monitor and of course I got the A01 revision manufactured in November 2012. I'm guessing its not the fixed monitor and needless to say its going back with the guy who's coming to pick up my old monitor on Thursday and I'm going to have to call again tomorrow.

I'm not sure how else to put it to them to make sure I get a fixed monitor.

Is there any more information i can give them to make sure I get a fixed one? Have they even been manufactured yet? Should I bother to test the A01? Has the fix been applied to older monitors? Chris you mentioned that we should ask for new monitors. You mean ones manufactured in April?

Thanks

I mean the exchange should be setup as New, not Used in our tool.

I can't use the tool. It doesn't work for anything outside the USA. I did this >> Contact Dell Technical Support for your country. Explain that you have the issue of the U2713H Card Reader and USB ports not working via USB3.0.... Tell them to create a NEW monitor exhange. A USED/refurbished monitor exchange will send out monitors that have NOT been fixed.

I got a November monitor. The European Dell Tech support guys here seem to have no idea about this problem. If i tell them exactly this again i'll get another A01. I just wanted to know if there is something that I can tell them that will let them know they have the right monitor. I don't mind getting a new screen every few weeks until the right one comes, just trying to help you guys. :)

but has anyone had their A02 revision and these problems are fixed (maybe not the dp1.2 issue anyway soudns possibly a nvidia thing)? how can we verify to the support team that we need a new version abofve A01 / A02? i cant let my monitor go away and wait for a new one i cant work at home.. i dont get paid etc!?if so do they deliver the new one then take the old one?

i had same problem with service tag webpage outside of usa selection it seemed to work for me only after setting the us to uk in the stringer header link in your browser ..  " www.onlineregister.com/dell "     (the c=us <<  part) i changed it to uk and i thin kit took.. as it responded after putting in address etc,, i have a01 rev and sdcard crashes win8 and i have a titan nvidia(so i guess we wait for new drivers on the dp 1.2 issues?)

I knew if I called Dell Tech Support (USA) too soon, they wouldn't know what I was talking about. So I waited until today. Today was too soon. I think any day would be too soon.

Chris, I read your post word-for-word. She had no idea what I was talking about. I offered to email them the link to your post. She said she couldn't receive emails. Plus, she didn't want it "because it was off a forum, and you probably don't work for Dell."

She made me go through a "troubleshooting procedure," so I could tell her the same thing again. So far I have fifty minutes on this phone call and on hold again.

I just read her the 90-character http address of this page and am holding again while she checks "additional resources." Over a hour phone call so far.

She's refusing a new monitor exchange because I've had it over thirty days. I explained (again!!!) that wouldn't do any good. She starts to read me the thirty day-policy. I just asked for a supervisor. Call time 1:15.

Didn't get a supervisor. She said she could request from another department to have a new monitor sent, but she couldn't guarantee it. I asked, "So you're going to send me a monitor, and it could be refurbished or new? "Yes" was the answer. And if I wasn't willing to accept the chance of getting refurbished monitor, she would have to stop processing the request.

She also said it wasn't a known defect. If it was, none of the USB ports would be working.

Chris, is the U2713H card reader/USB 3 defect ya'lls little secret in Austin? Now what should I do?

1:25 total call time with no resolution. Embarrassingly bad.

we need clear instructions as ill be calling uk dell this week and i want to tell them exactly what rev version and *NEW* exchange details they/I/We need before sending  a new one.... in case they to dont know what we're on about?

I was told by UK Dell that they can't guarantee the revision will be the correct one so I doubt they know yet.