U2713HM, Unacceptable image retention, disappointing Dell customer support and warranty.

Apologies, hanging up on you was disgraceful. If you decide to get an exchange through Dell, you must transfer the ownership of the service tag number into your name using the form. They were correct in one regard, we do not test on apple. The most I can say is that the apple proprietary thunderbolt ports are hit or miss connecting directly to our monitors. Some apple users have mentioned that using a thunderbolt to DP adapter has had success. Check the apple Discussions Forum and see what they say:
https://discussions.apple.com/index.jspa

Thank you for your response Chris.  I believe that had you answered the phone when I called Dell's customer support last night my concerns would have been addressed much quicker and the conversation would have produced some kind of resolution.

After spending an hour and a half with various level I Dell techs I came across your post with the procedures for support for monitors purchased from other retailers.  That seems an odd situation to me, products purchased from major retailers are being treated as "grey market", and those consumers are being penalized with policies that are never enunciated until the need for support actually arises.  If fact, without your forum post those policies aren't even made clear then.  One of the techs I spoke to told me that he could only replace my monitor if I could provide the order number assigned when Sears purchased my monitor from Dell.  As if there is any plausible way for a consumer to gather that kind of information!

While I understand that Dell does not test it's monitors on Apple products, the image persistence issue seems to be platform-independent, unlike the RGB-YCbCr issue that seems to affect select Retina display equipped MacBooks.  What I'm left to determine is if the issue is one of design, largely guaranteeing that any U2713hm I try will produce the same outcome, or if I happened to get a bad copy.  I'll bring my MBP to work with me tomorrow and attempt to reproduce the problem on one of my P2314h's.

I was very excited about the U2713hm, and really looking forward to using it.  It seemed to offer a sweet spot in value and performance for a user such as myself.  However, I'm still disappointed by the image persistence issue, and appalled by the non-response to my attempts to get assistance with a serious problem with a premium product through Dell's "official" channels.  Failure to address that concern will cost Dell my business now and in the future.

Thanks for your help Chris.

Because the U2713HM has a Dell service tag number, it matters not where you purchased it. I can fill out the ownership transfer form for you. Once this is complete and the tag is in your name, you could then go through Dell to get a like for like monitor exchange. Click my username in blue, then click "Send a Private Message". Provide to me the following information -
Name:
Email Address:
Shipping Address:
Phone Number:
Dell Service Tag:
Monitor 20 digit alphanumeric PPID serial number:
Sellers data (as much as you can provide) :

Would I receive a full three year warranty, or would the warranty still begin at the time of the retailer's order from Dell?
* I am in discussion with the team about this. Our policy is confusing to me too.
* Buying directly from our website:
- Will assure you of the full warranty period
- You will get the newest revision. Sears may have an older one
- You may add years 4 and 5 to the warranty

How long does it take for the transfer of ownership to be processed?
* 7 to 10 business days.

What shipping service would be used to send a replacement monitor to Hawaii?
* I think it is FedEx.

Would the monitor be replace with a brand new monitor or a returb (assuming the monitor being replaced was purchased less than 30 days ago)?
* Inside 30 days from the day the tag is in your name would be a new exchange.

Thank You BadKitty808 and Dell-Chris M.

This post has given me very useful information about the my recent purchase of Dell P2714H monitor from Newegg.  I had the same concerns especially since I purchased it online, not readily easy to return if problem is present with product received.

Questions:

Does P series monitor also come with service tags as well? Is it ALL 27" and 30" that comes with service tag?

If it does have service tag, do I register using it and still do transfer of ownership?  What if it does not have service tag?

Chris, so what clarification did you get from speaking to your team members about warranty period for products (monitors) purchased from retailers/resellers? Full warranty period or partial?

What is current revision for P2714H?

Thank you.

Jeff.

Does P series monitor also come with service tags as well?
* If it is 27" or larger, yes.

Is it ALL 27" and 30" that comes with service tag?
* Yes.

do I register using it and still do transfer of ownership?
* Yes.

What if it does not have service tag?
* If it was a 27" or larger and the seller removed the service tag, we will not cover it.

warranty period for products (monitors) purchased from retailers.
* Three years from purchase date.

warranty period for products (monitors) purchased from resellers.
* Will use the originally purchased warranty period. Will be less than three years.

What is current revision for P2714H?
* I only have record of the original A00.

Hi Chris,

My new order of P2714H arrived and need to do transfer of ownership.

Looks like it requires previous owner information, which is Newegg.com for me.

What Information do I need of them to perform the transfer of ownership?

thanks.

*update: i went to transfer of ownership page, but it says "if bought in retailer go to..." it took me to registeration page.  I've done so.  is this correct way to do so?

Correct.