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February 26th, 2017 11:00
U2713HM not compatible with Intel HD Graphics 630?
Got a new Windows 10 desktop with Kaby Lake i7 7700K and HD Graphics 630 (no discreet GPU) and my U2713HM monitor will not display above 1920x1080. I've updated all the drivers and tried a different DVI-D cable but the highest resolution available is HD. Is this monitor not compatible with HD Graphics 630?
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robert p
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March 1st, 2017 04:00
Hi js30030,
Thanks for posting.
Be sure you are using the correct DVI cable.
Some users have posted better results using the Display Port rather than the DVI.
Additionally, we would need the following:
* Which specific Dell desktop model?
* Exactly how are you trying to connect the U2713HM to the desktop using which ports and cabling?
Here is some information that may be helpful:
http://dell.to/2mEld3g
js30030
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March 1st, 2017 10:00
Hi, Robert, thanks. I am using the same DVI-D dual-link cable that came with the monitor. I've since added a discreet graphics card and the issue is resolved. I'm assuming Intel HD Graphics 630 is not compatible with this monitor.